Joseph Charles
Summary
Sales and operations leader with a strong record in revenue growth and profitability enhancement. Successfully executed strategies across multi-unit operations, transforming under-performing areas into reliable contributors. Focused on team development and data-driven decision-making to improve workflow efficiency and customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Multi-Department Operations Manager
Hy-Vee
Jefferson City
02.2026 - Current
- Executed strategies to increase revenue and improve margins
- Managed operations across departments, enhancing sales performance, labor efficiency, and inventory control
- Strengthened coordination across departments, improving workflow efficiency and enhancing customer experience
- Analyze sales trends and adjust ordering, production, and merchandising to maximize performance
- Developed Team members into team leads and Assistant Manager positions
MIA Italian Department Manager
Hy-Vee
Jefferson City
08.2025 - Current
- Turned around under-performing department through operational restructuring and focused sales execution
- Managed full P&L responsibility for department operations, enhancing sales growth and improving margins through effective cost control
- Developed and executed sales and merchandising strategies from trend analysis, boosting product movement and minimizing waste
- Led team performance through structured coaching, improving execution consistency and productivity
Restaurant Manager
Raising Cane's
Jefferson City
08.2024 - 09.2025
- Oversaw high-volume operations, enhancing sales, labor, and customer experience metrics.
- Executed launch strategies for new store openings, facilitating successful market entry.
- Supported hiring and training for new store opening project, ensuring effective systems roll-out.
Accounts Assistant
State of Missouri
Jefferson City
02.2024 - 08.2024
- Maintained compliance with standards and ensured accuracy in financial records and payroll management.
Teller
Central Bank
Columbia
11.2023 - 02.2024
Retail Sales Representative
T-Mobile/TCC Wireless
Columbia
08.2023 - 12.2023
Shift Leader/Manager
McDonald's
California
04.2021 - 08.2023
Education
High School Diploma -
California High
California, MOSkills
- Operational Systems Management
- Inventory management systems
- Inventory and Cost Control
- Revenue growth strategy
- Budget Management
- Data analysis optimization
- Project execution improvement
- Excel data tracking
- CRM systems
- Team leadership
- Operational Compliance
Certification
ServSafe, 06/01/23, 06/01/27
Accomplishments
- Turned an under-performing department into a profitable operation through improved inventory control, merchandising, and execution
- Selected to lead a second department simultaneously, expanding operational scope and leadership responsibility
- Contributed to a successful new store opening, supporting hiring, training, and early-stage execution
- Consistently exceeded sales targets in a competitive retail environment through customer-focused selling
- Implemented structured training improvements that increased team consistency and on-boarding efficiency
- Reduced waste and improved margins through data-driven ordering and inventory management
Timeline
Multi-Department Operations Manager
Hy-Vee
02.2026 - Current
MIA Italian Department Manager
Hy-Vee
08.2025 - Current
Restaurant Manager
Raising Cane's
08.2024 - 09.2025
Accounts Assistant
State of Missouri
02.2024 - 08.2024
Teller
Central Bank
11.2023 - 02.2024
Retail Sales Representative
T-Mobile/TCC Wireless
08.2023 - 12.2023
Shift Leader/Manager
McDonald's
04.2021 - 08.2023
High School Diploma -
California High