Tamisha Carrier
Round Rock
Summary
Seasoned hospitality leader with expertise in staff supervision and performance management, consistently improving guest satisfaction through strategic budget oversight and effective communication.
Overview
9
9
years of professional experience
Work History
General Manager
LaQunita Inn & Suites
Round Rock
07.2023 - Current
- Streamlined daily hotel operations to enhance guest satisfaction.
- Supervised staff to ensure high service standards and foster teamwork.
- Oversaw budgeting and financial management for operational efficiency.
- Developed targeted marketing strategies to increase visibility and engagement for hotel services and events.
- Evaluated guest feedback to refine service quality and offerings.
- Coordinated maintenance and housekeeping to sustain property standards and enhance guest experience.
- Implemented training programs for new hospitality employees.
- Collaborated with vendors to ensure timely supply of hotel resources.
Front Desk Supervisor
Laquinta Inn
Round Rock
09.2021 - 07.2023
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored new staff on customer service protocols, improving service quality.
- Managed reservation system, addressing guest inquiries effectively to maximize satisfaction.
- Resolved guest complaints promptly to maintain high levels of satisfaction.
- Coordinated with housekeeping to ensure timely room readiness for guest arrivals.
- Developed staff schedules to optimize coverage during peak hours.
- Facilitated interdepartmental communication to streamline hotel operations and improve efficiency.
Front Desk Agent
LaQuinta Hotel
Beaumont
04.2017 - 09.2021
- Greeted guests upon arrival and facilitated timely check-ins to enhance overall satisfaction.
- Coordinated reservations while maintaining booking system to enhance guest experience.
- Assisted guests with check-out procedures, resolving billing questions efficiently to ensure smooth departures.
- Managed phone inquiries, delivering precise information about hotel services to support guest needs.
- Collaborated with housekeeping to ensure rooms met quality standards before check-in.
- Monitored lobby area for cleanliness, resolving maintenance issues immediately.
- Processed payments accurately while managing cash drawer responsibly throughout shifts.
- Trained new front desk staff on procedures and customer service best practices.
Education
High School Diploma -
Tara High School
Baton Rouge, LA05-2000
Skills
- Sales strategy development
- Customer relationship management
- Client engagement initiatives
- Budget management
- Inventory management
- Operational systems management
- Performance management
- Project scope management
- Staff supervision and development
- Team leadership
- Program administration
- Communication and problem solving
Timeline
General Manager
LaQunita Inn & Suites
07.2023 - Current
Front Desk Supervisor
Laquinta Inn
09.2021 - 07.2023
Front Desk Agent
LaQuinta Hotel
04.2017 - 09.2021
High School Diploma -
Tara High School