Angelica Murphy
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician II
BlueSprig
Sandy Springs, GA
06.2023 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Act as mentor for newer or less experienced staff on all clinical skills.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Administrative Assistant/Bookkeeper
LUXE Linear Drains
Atlanta, GA
09.2022 - 06.2023
- Carried out administrative duties such as filing, typing, copying, scanning, etc.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Cashier Team Lead
Bath & Body Works
Atlanta, GA
07.2021 - 06.2023
- Awarded as first Lead Cashier due to excellence in organization and management.
- Trained team members on cash register operation and cash handling.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items and join reward programs.
Customer Service Representative
Medical Answering Services LLC.
Syracuse, NY
01.2018 - 03.2019
- Coordinated transportation services for New York State Medicaid recipients.
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Offered assistance to customers, paying attention to special needs or wants.
- Managed large inbound and outbound call volumes, meeting and exceeding eight calls per hour quota.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT06.2026
TCC - Cybersecurity
Atlanta Technical College
Atlanta, GA12.2022
No Degree - Interdisciplinary Studies
Central Texas College
Killeen, TX08.2017
Skills
- Leadership
- Employee Training
- Customer Service
- Organization and Prioritization Skills
- Youth Engagement
- Experience in POS systems
- Proficient in Microsoft Office and Google Workspace
- Written and Verbal Communication
Timeline
Registered Behavior Technician II
BlueSprig
06.2023 - Current
Administrative Assistant/Bookkeeper
LUXE Linear Drains
09.2022 - 06.2023
Cashier Team Lead
Bath & Body Works
07.2021 - 06.2023
Customer Service Representative
Medical Answering Services LLC.
01.2018 - 03.2019
Bachelor of Science - Information Technology
Western Governors University
TCC - Cybersecurity
Atlanta Technical College
No Degree - Interdisciplinary Studies
Central Texas College