ANGELICA NARCISO
Las Vegas,NV
Summary
Demonstrated reliability and motivation as a professional with extensive experience in customer service and security operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer / Dispatcher
AREA15
09.2023 - Current
- Monitored designated zones through regular patrols to support safety and security for guests, staff, vendors, and property.
- Facilitated communication among security officers and management by actively overseeing radio communications.
- Assisted in coordinating responses to incidents, alarms, and service requests across various areas.
- Supported incident response by assigning officers based on urgency, location, and available resources.
- Maintained open communication with field officers to track incident progress and address safety concerns.
- Handled emergency situations by directing necessary resources and following established escalation procedures.
- Secured access points, exits, and restricted areas based on updates from field officers and security systems.
- Recorded incidents, radio logs, and shift activities to create clear operational documentation.
- Assisted in team coordination by ensuring comprehensive coverage of all zones and proper officer assignments throughout shifts.
- Presented a professional demeanor while assisting guests and supporting security operations.
Security Guard
Allied Universal
01.2023 - 07.2023
- Provided effective security support to personnel and facilities.
- Assisted guests and employees with professionalism and courtesy.
- Performed regular patrols to identify potential hazards and unusual activities.
- Reacted promptly to incidents and prepared detailed reports.
- Enhanced safety awareness through regular monitoring and clear communication.
Customer Service Advisor
Jiffy Lube
09.2022 - 11.2022
- Explained vehicle maintenance needs and recommended services.
- Coordinated service flow between the front desk and technicians.
- Assisted with light maintenance (oil changes, fluids, tire checks, and cleaning).
- Ensured customer satisfaction through clear and courteous communication.
Package Handler
FedEx Ground
08.2021 - 05.2022
- Processed packages through scanning, sorting, and loading efficiently.
- Supported productivity and safety standards in busy work environments.
- Assisted team members in achieving timely deliveries.
- Handled packages with attention to safety protocols, minimizing damage and ensuring quality standards.
- Maintained cleanliness and organization of work area to promote a safe working environment.
Education
High School Diploma - undefined
Ed W. Clark High School
Las Vegas, NV01.2016
Skills
- Incident reporting
- Security guard license
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Security screenings
- Conflict de-escalation
- Dispatch
- General security
Certification
- Guard Card – Unarmed Registered Employee
- CPR Certified
- ID Verification Training
Timeline
Security Officer / Dispatcher
AREA15
09.2023 - Current
Security Guard
Allied Universal
01.2023 - 07.2023
Customer Service Advisor
Jiffy Lube
09.2022 - 11.2022
Package Handler
FedEx Ground
08.2021 - 05.2022
High School Diploma - undefined
Ed W. Clark High School