Angelica Osborne
inver grove Hieght,MN
Summary
Knowledgeable and meticulous healthcare team member with proven history of success in performing tests and supporting physician procedures to assisting with diagnosis and treatment of different cardiovascular concerns. Highly experienced with equipment such as Telemetry Monitors. Positive and upbeat communicator with observant nature. Big-picture Unit Coordinator with 24 years of experience leading team in collaborative patient care. Directs numerous medical professionals in both general and specialized practices to tend to every patient need. Passionate in promoting total health and well-being. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting and providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. History of elevating customer experiences, improving operations and increasing service quality and performance.
Overview
25
25
years of professional experience
Work History
HUC/Monitor Technician
MHealth Fairview St. Johns Hospital
Maplewood , MN
08.1998 - Current
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Make appointments for patients.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided concierge service to assist patients and families and direct them to available resources.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized patient files and streamlined operations to improve efficiency.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Increased office productivity by transcribing daily meetings and appointments and implementing organizational systems for documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed financial documentations such as expense reports and invoices.
- Kept detailed records of office inventories and placed orders for more supplies.
Education
No Degree - Health Unit Coordination/Monitor Tech
University of Minnesota Duluth
1049 University Dr, Duluth, 55812Skills
- Operational Procedures
- Patient Treatment
- Special Events
- Infection Control Procedures
- Heart Monitoring
- Patient Admission
- Interpreting EKGs
- Active Listening
- HIPAA Guidelines
- Clerical Support
- Blood Pressure Measurement
- Patient Medical Histories
- Technical Support
- Answering Questions
- Monitoring Telemetry
- Daily Logs
- Cardiac Terminology
- Personnel Files
- Reminder Calls
- Medical Histories and Vital Statistics
- Office Supplies and Inventory
- Taking Client Histories
- Office Management
- Patient Referral
- Call Transfers
- Office Meetings
- Message and Report Transcription
- Payment Scheduling and Collection
- Scheduling Tests and Procedures
- Office Coordination
- Patient Database Maintenance
- Claim Forms
- Staff Leadership
- Calendar and Appointment Management
- Medical Records Verification
- Maintaining Financial Records
Accomplishments
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
HUC/Monitor Technician
MHealth Fairview St. Johns Hospital
08.1998 - Current
No Degree - Health Unit Coordination/Monitor Tech
University of Minnesota Duluth