Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Angelica Outlaw

Ocala

Summary

Determined and highly motivated individual with a positive outlook, excels at finding solutions to challenges and remains optimistic even in tough situations. Known for strong communication and problem-solving skills, thrives in customer support roles by effectively managing inquiries and resolving issues to ensure customer satisfaction. Focuses on teamwork, adaptability, and achieving results in dynamic environments, bringing a unique blend of conflict resolution, empathy, and time management to every task.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Intuit
01.2025 - 04.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.

Customer Service Rep

DialAmerica
04.2023 - 08.2024
  • Conducted customer service surveys
  • Resolved customer issues
  • Created call center scripts
  • Worked in the inbound call center
  • Assisted customers via live chat
  • Responsible for troubleshooting applications
  • Responded to inquiries and issues
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Support Specialist

Convergys
10.2022 - 04.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Implemented customer feedback loop, enabling direct input into product updates and innovations.

Education

High school or equivalent - Semester

Winter Park High School
Winter Park, FL
05.1999

Skills

  • Customer Service,Communication,Multitasking,Prioritizing,Organization (10 years)
  • Patient Care,Interpersonal skills (10 years)
  • Dependability,Initiative and problem-solving abilities (10 years)
  • Customer support
  • Complaint handling
  • Data entry
  • Customer service
  • Inbound customer service
  • Problem resolution
  • Customer support
  • Relationship building
  • Sales
  • Payment processing
  • Live Chat
  • Customer relations
  • Microsoft Word
  • First call resolution
  • Brand representation
  • Time management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • CUSTOMER Training -

Timeline

Customer Care Representative

Intuit
01.2025 - 04.2025

Customer Service Rep

DialAmerica
04.2023 - 08.2024

Customer Support Specialist

Convergys
10.2022 - 04.2024

High school or equivalent - Semester

Winter Park High School

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