Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diana Aponte

OCALA

Summary

Dynamic manager with a proven track record at First Acceptance Insurance, excelling in customer relations and staff development. Enhanced customer satisfaction through effective problem resolution and communication. Skilled in multitasking and compliance monitoring, consistently achieving high performance and fostering strong client relationships to drive revenue growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager in Charge

First Acceptance Insurance
03.2014 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Direct Sales Agent

Direct General Insurance Agency
09.2011 - 09.2013
  • Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
  • Ensured positive customer experiences by resolving complaints swiftly and courteously.
  • Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
  • Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.

Education

High School Diploma -

Maria Cruz Buitrago
Puerto Rico
05-1986

Skills

  • Customer relations
  • Staff development
  • Compliance monitoring
  • Motivation techniques
  • Troubleshooting and problem resolution
  • Multitasking
  • Excellent communication

Certification

  • Insurance Agent and managing agent 2014-2025
  • Licensed Insurance P& C Insurance License- 2000-2025

Languages

Spanish

Timeline

Manager in Charge

First Acceptance Insurance
03.2014 - 06.2025

Direct Sales Agent

Direct General Insurance Agency
09.2011 - 09.2013

High School Diploma -

Maria Cruz Buitrago

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