Alessandro Moran Delgado
Redwood City,CA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Jamba Juice through effective operations management and staff development. Skilled in strategic planning and problem resolution, consistently achieving and surpassing sales targets. Demonstrates exceptional organizational skills and a commitment to professional excellence.
Overview
4
4
years of professional experience
Work History
Manager in Charge
Jamba Juice
03.2023 - Current
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Supervisor
Sandwich Spot
12.2022 - Current
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Sales Associate
Paraiso
12.2020 - 07.2022
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Andres Razuri
Peru Lima12.2014
Skills
- Customer Relations
- Staff Development
- Compliance Monitoring
- Motivation Techniques
- Troubleshooting and problem resolution
- Data-driven decision-making
- Operations Management
- Operations Planning
- Strategic Planning
- Reporting management
- Customer Service
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Service Management
- Relationship Building
- Employee Motivation
- Self Motivation
- Inventory Tracking and Management
- Professionalism
- Scheduling
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Cash Register Operation
- Order Taking
- Written and verbal communication
- Professionalism and Courtesy
- Product Knowledge
- POS system operations
- Loyalty Program Promotion
- Staff Mentoring
- Staff Discipline
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Manager in Charge
Jamba Juice
03.2023 - Current
Supervisor
Sandwich Spot
12.2022 - Current
Sales Associate
Paraiso
12.2020 - 07.2022
High School Diploma -
Andres Razuri