Shelby Warner
Mitchellville,IA
Summary
Dynamic manager with a proven track record at Toads Tavern, excelling in operations management and staff development. Skilled in enhancing operational efficiency and fostering team collaboration, I implemented innovative solutions that significantly improved productivity. My strong communication and problem-solving abilities have consistently driven employee engagement and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Manager in Charge
Toads Tavern
09.2021 - Current
- Assisted in daily operations management, ensuring adherence to company policies and procedures.
- Supported team coordination through effective communication and task delegation.
- Learned operational tools and systems to enhance workflow efficiency.
- Conducted routine quality checks to maintain service standards and consistency.
- Identified areas for improvement within processes, contributing to enhanced productivity.
- Engaged in training sessions to develop knowledge of operational best practices.
- Collaborated with team members to streamline tasks and reduce turnaround time.
- Provided administrative support, maintaining accurate records and documentation for processes.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
- Championed innovative solutions to address operational challenges, leading to significant improvements in workflow efficiency and overall team performance.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Streamlined internal communications by creating clear channels of information flow between departments and team members.
- Increased revenue by identifying new market opportunities and implementing targeted marketing strategies.
- Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
- Provided strong leadership to enhance team productivity and morale.
- Evaluated hiring, firing, and promotions requests.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Office Manager
Suntken Family Chiropractic
2016 - 07.2021
- Coordinated office operations to ensure efficient workflow and resource allocation.
- Implemented administrative processes to enhance operational efficiency and reduce delays.
- Managed scheduling and logistics for meetings, ensuring optimal use of time and resources.
- Developed training materials for new staff, improving onboarding experience and retention rates.
- Oversaw budgeting and expense tracking, maintaining accuracy in financial reporting.
- Maintained office supplies inventory, negotiating with vendors for cost-effective solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Front Desk Manager
Valley West Inn
08.2014 - 10.2015
- Managed daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Supervised front desk staff, providing training and mentoring to enhance service quality.
- Implemented customer service protocols that improved guest satisfaction ratings and feedback scores.
- Coordinated scheduling of staff shifts to maintain optimal coverage during peak periods.
- Resolved guest complaints effectively, enhancing overall guest experience and loyalty.
- Analyzed front desk performance metrics to identify areas for operational improvement and efficiency gains.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Customer Service Representative
Morpho Trust Usa
02.2013 - 05.2015
- Resolved customer inquiries through phone, email, and chat channels to ensure satisfaction.
- Created detailed reports on customer feedback to identify service improvement opportunities.
- Trained new staff on customer service protocols and systems for improved team performance.
- Implemented process improvements that enhanced response times and overall service efficiency.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Developed comprehensive knowledge base for common customer inquiries, reducing resolution time.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Manager
Arby's Restaurant
10.2010 - 02.2013
- Directed daily operations, ensuring efficiency and alignment with strategic objectives.
- Implemented process improvements, enhancing productivity and team performance.
- Mentored junior staff, fostering skill development and knowledge sharing.
- Analyzed project outcomes, identifying trends to inform future initiatives.
- Established performance metrics, enabling effective monitoring of operational success.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Southeast Polk
Pleasant Hill, IA05.2012
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Troubleshooting and problem resolution
- Operations management
- Documentation and reporting
- Organizational improvement
- Strategic planning
- Organizational development
- Reporting oversight
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Effective leader
- Relationship building
- Operational efficiency
- Staff training/development
- Team building
- Task prioritization
- Employee motivation
- Self motivation
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Recruitment and hiring
- Goal setting
- Inventory tracking and management
- Professionalism
- Employee relations
- Staff management
- Scheduling
- Hiring and onboarding
- Business leadership
- Schedule management
- Staff training
- Inventory control
- Time management abilities
- Continuous improvement
- Management team building
- Inventory management
- Delegating work
- Written communication
Timeline
Manager in Charge
Toads Tavern
09.2021 - Current
Front Desk Manager
Valley West Inn
08.2014 - 10.2015
Customer Service Representative
Morpho Trust Usa
02.2013 - 05.2015
Manager
Arby's Restaurant
10.2010 - 02.2013
Office Manager
Suntken Family Chiropractic
2016 - 07.2021
High School Diploma -
Southeast Polk