Angelica Pacheco
Arlington ,TX
Summary
Proven Executive Housekeeping Manager with a track record of enhancing guest satisfaction and streamlining operations at Quality Suits. Skilled in staff management and health and safety compliance, achieving significant efficiency improvements. Excels in fostering teamwork and executing maintenance programs, demonstrating a strong customer service focus and operational cost reduction.
Overview
15
15
years of professional experience
Work History
Executive Housekeeping Manager
Holiday Inn Suits
Dallas Tx
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
Executive Housekeeping Manager
Quality Suits
Dallas Tx
03.2019 - 02.2023
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
Assisted Housekeeping Manager
Days Inn Hotel
Arlington Tx
07.2008 - 11.2018
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
Education
Diploma - Basics
PSJA High School
Pharr, TX05.1984
Skills
Housekeeping knowledge
Customer service focus
Health and safety compliance
Task Delegation
Scheduling proficiency
Staff Training and Development
Chemical Handling
Health and Safety Regulations
Staff Management
Languages
Bilingual, English, Spanish
Elementary
Timeline
Executive Housekeeping Manager
Quality Suits
03.2019 - 02.2023
Assisted Housekeeping Manager
Days Inn Hotel
07.2008 - 11.2018
Executive Housekeeping Manager
Holiday Inn Suits
Diploma - Basics
PSJA High School