Kaelyn Clinton
Firestone,US
Summary
Experienced in delivering warm and friendly customer service, excelling at assisting customers in any situation. Possessing a strong ability to manage concerns and resolve conflicts, with a focus on maximizing customer satisfaction. Thriving in a collaborative, fast-paced environment, enjoys closely working with team members to ensure a positive guest experience.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express and Suits
06.2024 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Retail Sales Associate
Goodwill Industries Of Colorado Springs
06.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
American Eagle Outlet
08.2022 - 05.2023
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Gymnastics Coach
Airborne Gymnastics
07.2021 - 08.2022
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Taught students how to perform split leaps, back handsprings and other special techniques.
Education
High School -
Niwot High School
Niwot, CO05-2023
Skills
- Front Office Support
- Automated telephone systems
- Credit and cash payments
- Time Management
- Oral and written communications
- Customer Service
- Returns and exchanges
- Policy and Procedure Adherence
- Safety awareness
- Parent Interaction and Communication
- Injury Prevention
- Coaching
Timeline
Front Desk Agent
Holiday Inn Express and Suits
06.2024 - Current
Retail Sales Associate
Goodwill Industries Of Colorado Springs
06.2023 - 05.2024
Sales Associate
American Eagle Outlet
08.2022 - 05.2023
Gymnastics Coach
Airborne Gymnastics
07.2021 - 08.2022
High School -
Niwot High School
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