Angelica Palacios
Las Vegas,NV
Summary
Diverse experience in administrative work, data entry, and customer service has cultivated a strong foundation in flexibility and adaptability. Each role served as a platform for growth, enhancing problem-solving skills and resulting in consistent promotions. There is a strong desire to build a meaningful career rather than merely filling a position, along with an eagerness for new challenges that the current role cannot provide. A keen interest in the tech field drives the pursuit of opportunities that foster professional growth and development.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Dispatch Support
Waste Management
2023 - Current
- Dispatches drivers promptly based on sales and customer needs, drivers’ locations, and workload, ensuring completion of all pick-up and deliveries.
- Collaborates to streamline routes and ensure workload efficiency, guided by WM Metric baselines.
- Proactively communicates and troubleshoots with customers while drivers are on-site, resolving issues to prevent potential delivery and pick-up delays.
- Ensures same-day service for missed pick-ups by adjusting routes and tracking driver movement using WM proprietary software.
- Handles incoming service orders, directs drivers, and resolves service issues, while interacting with WM customer service, sales, and operational staff via phone and email.
- Remote
- Directed dispatching, routing, and tracking of over 50 fleet vehicles.
Quality Control Technician
Custom Building Products
2022 - 2023
- Tested product quality through various testing instruments for different building and construction products alike.
- Identified product defects and implemented solutions through documentation and reporting for future revision.
- Created and revised product recipes.
- Created samples in Lab to pinpoint problems.
- Contributed to the informational database of products through testing.
Trade Representative
William Sonoma
2021 - 2022
- Maintained a high-volume workload within a fast-paced environment. Assisted an average of 250+ clients in any given week and consistently met performance benchmarks in all areas.
- Educated clients on products as well as navigation of the website.
- Responded to customer inquiries to identify and resolve issues with initiative and good judgment.
- Addressed and resolved customer product complaints empathetically and professionally.
Quality Control Lead
Poly-West
2020 - 2021
- Supervised 7 Techs nightly and Prepared production schedules to ensure compliance with all policies.
- Oversaw 50 production lines
- Prepared necessary paperwork, imputed data, and maintained records of all documents.
- Trained new hires and remained a mentor for their full duration of employment.
CNC Lathe Operator
MS Aerospace
2019 - 2019
- Studied instructions, labels, blueprint specifications and materials before beginning projects and operating equipment.
- Completed production and quality logs to document and track activity.
- Adhered to safety procedures and regulations during CNC lathe operations.
- Helped establish priorities, solved problems and set goals within department and offered help to team members.
- Identified and replaced broken or worn tools and made tool offsets.
- Produced 100's of pieces daily
Administrative Assistant
Division of Welfare - State of Nevada
2018 - 2019
- Assisting program clientele; answering and responding to telephone calls
- Processing mail by opening and distributing to appropriate sections or individuals.
- Checking documents such as applications for completeness; inventorying, categorizing, labeling, coding, batching and filing various materials.
- Worked 70+ applications daily
- Operating standard office machines such as personal computers, copiers, and scanners.
- Assisting with other miscellaneous projects as needed to maintain day-to-day operations.
Education
BS - Cybersecurity and Information Assurance
WGU (Western Governors University)
Utah09-2027
Skills
- Accurate data entry
- Platforms: Windows, IOS, Android OS, Kali- Linux
- Software: Salesforce, Microsoft Office Suite, VMware, MAS, OCSD, AMPs, Pathos, Nomads
- Soft Skills: Customer Service, De-escalation, Problem Solving, Adaptability, First Call Resolution, Data Entry, Analytical, Oral/Written Communication Skills, Self-Starter, Time Management, Procedural Documentation, Quality Analysis, Attention to Detail, Flexibility
Certification
- Comptia A+
Timeline
Dispatch Support
Waste Management
2023 - Current
Quality Control Technician
Custom Building Products
2022 - 2023
Trade Representative
William Sonoma
2021 - 2022
Quality Control Lead
Poly-West
2020 - 2021
CNC Lathe Operator
MS Aerospace
2019 - 2019
Administrative Assistant
Division of Welfare - State of Nevada
2018 - 2019
BS - Cybersecurity and Information Assurance
WGU (Western Governors University)
Hobbies and Interests
PC Building, Cybersecurity
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