Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamarkus Gadson

Shreveport,LA

Summary

Proven track record in enhancing customer loyalty and streamlining logistics, notably at Reliable Care Transportation. Excelled in high-stress situations with exemplary dispute resolution skills, underpinned by effective call management and analytical problem-solving abilities. Achieved significant improvements in operational efficiency and customer satisfaction, demonstrating a blend of strategic oversight and empathetic client support.

Overview

13
13
years of professional experience

Work History

Customer Service Representative / Dispatch

Reliable Care Transportation
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Established positive working relationships with both internal team members as well as external partners, fostering a collaborative work environment.
  • Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.

Owner/Cook

Bayou2Geaux
01.2020 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Emergency Dispatcher

ThyssenKrupp Elevator
12.2018 - 01.2020
  • Eliminated risks and emergency response delays by efficiently monitoring elevator safety.
  • Optimized productivity to improve on-time emergency response and life support.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.

Crude Oil Transport Driver

Atlas Oil
06.2015 - 11.2018
  • Measured crude oil before and after loading and took precautions to avoid spills.
  • Maneuvered large tanker trucks into very tight spaces for loading and unloading purposes.
  • Performed pre- and post-trip inspections on trucks and equipment to immediately identify issues requiring repair.
  • Adhered to all safe driving laws and regulations when operating tanker truck for crude oil transportation.

Customer Service Representative

Teleperformance USA AT&T
08.2012 - 05.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

None -

Southern University Shreveport
Shreveport, LA

Skills

  • Data Acquisition
  • Effective Call Management
  • Risk Management Knowledge
  • Client Support
  • Effective Listening
  • Analytical Problem Solving
  • Accurate Data Entry

Timeline

Customer Service Representative / Dispatch

Reliable Care Transportation
02.2022 - Current

Owner/Cook

Bayou2Geaux
01.2020 - Current

Emergency Dispatcher

ThyssenKrupp Elevator
12.2018 - 01.2020

Crude Oil Transport Driver

Atlas Oil
06.2015 - 11.2018

Customer Service Representative

Teleperformance USA AT&T
08.2012 - 05.2015

None -

Southern University Shreveport

Similar Profiles

CREATE PROFILE
Tamarkus Gadson