Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelica Pearson

Portland

Summary

  • Accomplished Travel and Tourism Professional with over 25 years of experience
  • Reliable, detail oriented and team driven individual
  • Adept at utilizing interpersonal skills to achieve customer relations goals.
  • Talent for adapting quickly to new situations, relate easily with different personalities and functioning effectively within culturally diverse populations.
  • Results driven leader; able to work collaboratively with colleagues to optimize productivity.
  • Highly technical proficiency in problem solving on a moment's notice seeing through to resolution.

Overview

11
11
years of professional experience

Work History

Travel Agent

Frosch Travel
03.2015 - Current
  • Company Overview: Elite Executive Services
  • Maintain and promote professional client relations by managing a prompt and accurate response to telephone and /or email communications, simultaneously meeting deadlines for executive level client requests
  • Coordinate all travel needs including international and domestic air, rail, hotel, car, alternate ground transportation, and all necessary documentation needs
  • Serve as lead agent for VIP clientele providing high touch customer servicing skills including organization of corporate jet, limousines, meet and greet service, in addition to travel arrangements for senior executives and managers
  • Organizing meeting and events
  • Demonstrate resourceful decision making, multi-tasking and problem-solving abilities combined with an exceptional capacity for strong teamwork, flexibility, training, and motivation
  • Provide mentoring and assistance with PNR, QWC, ticketing and technical issues
  • Champion best in class customer service and delivering the unexpected
  • Project positive attitude with high energy diplomacy and creativity in work
  • Aid in the resolution of customer service issues and debit memos
  • Verify customer passports, visas, and state-issued ID's and ensure proper identification for passage to foreign countries
  • Maintain regular communication with clients prior to departure to provide updated travel information, including delayed departures and earlier flight availability
  • Elite Executive Services

Floater Travel Coach

TS24/Nike Travel
08.2014 - 03.2015
  • Boosted reservation system proficiencies accurately maintaining itineraries and processing transactions in Sabre
  • Sustained operational efficiencies coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations
  • Ensured travel itinerary accuracy collecting customer fees managing refunds and providing accurate travel documentation to enhance customer satisfaction
  • Trainer for domestic travel email folder

Education

Travel and Tourism Certificate -

International Air Academy
Vancouver, WA

Skills

  • Sabre CRS
  • Apollo CRS
  • World Span
  • Concur
  • Booking Builder
  • Microsoft Office Suite
  • Ten-Key
  • Excel

Languages

Polish
Native or Bilingual

Timeline

Travel Agent

Frosch Travel
03.2015 - Current

Floater Travel Coach

TS24/Nike Travel
08.2014 - 03.2015

Travel and Tourism Certificate -

International Air Academy

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Angelica Pearson