Angelica Pendergrast
Fayetteville,AR
Summary
Compassionate Direct Support Professional with expertise in client care, crisis intervention, and emotional support. Proven ability to enhance community integration and foster independence for individuals with disabilities.
Overview
16
16
years of professional experience
Work History
Direct Support Professional
Arkansas Support Network
Springdale, Arkansas
11.2016 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals with mobility challenges to enhance independence and ensured safety through continual monitoring.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals in learning and developing new skills.
- Facilitated social interactions to strengthen connections between participants and their peers in the community.
- Facilitated social and recreational activities to enhance community integration.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Monitored client progress and reported changes to the care team.
- Collaborated with families and caregivers to ensure consistent support.
- Provided emotional support and encouragement to clients, helping them navigate challenging situations.
- Maintained accurate documentation of client interactions and services provided.
- Trained new staff on best practices for direct support techniques.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Assisted clients with maintaining good personal hygiene.
Forklift Operator
Karcher North America
Fayetteville, Arkansas
01.2016 - 11.2016
- Operated forklifts to transport materials within warehouse and production areas.
- Loaded and unloaded shipments, verifying accuracy of items received and dispatched.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Loaded pallets onto trailers for shipment.
- Conducted routine inspections to ensure equipment safety and reliability.
- Maintained current forklift training and certification.
- Followed safety protocols to minimize risks and promote a safe working environment.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to maintain efficient workflow during busy periods.
Direct Support Professional
Positive Purpose
Bakersfield, California
05.2012 - 10.2015
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals with daily living activities and personal care.
- Helped clients move safely to enhance their independence and mobility. and independence for disabled individuals and continually monitored safety.
- Assisted individuals in learning and developing new skills.
- Facilitated social and recreational activities to enhance community integration.
- Reported changes or concerns to the supervisor.
- Ensured clients met their goals by closely monitoring their progress. and reported changes to the care team.
- Collaborated with families and caregivers to ensure consistent support.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Built trusting relationships with clients to enhance quality of care and improve their overall well-being.
- Offered emotional support and encouragement to clients, fostering resilience during challenging situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Maintained accurate documentation of client interactions and services provided.
- Used approved crisis intervention techniques in emergency situations.
Direct Support Professional
Arkansas Support Network
Springdale, Arkansas
10.2010 - 05.2012
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals with daily living activities and personal care.
- Monitored client progress, documenting changes and communicating effectively with care team to ensure timely interventions.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided emotional support and encouragement to clients, enhancing resilience and coping strategies during challenging times.
- Collaborated with families and caregivers to ensure consistent support.
- Maintained accurate documentation of client interactions and services provided.
- Accompanied individuals on outings to promote independence and integration into the community.
- Used approved crisis intervention techniques in emergency situations.
Education
Certificate of Technical Studies - Emergency Medicine
Emergency Medical Services
U.S. Air Force04-1991
Certificate of Technical Studies - CNA
Certified Nursing Assistant
Oakhurst, CA02-1989
High School Diploma -
Yosemite High School
Oakhurst, CA06-1988
Skills
- Client care
- Personal assistance
- Medication administration
- Crisis intervention
- Behavior tracking
- Behavioral support
- Community integration
- Safety oversight
- Emotional support
- De-escalation techniques
- Effective communication
- Team collaboration
- Issue resolution
- Problem-solving
- Conflict resolution
- Communication skills
Timeline
Direct Support Professional
Arkansas Support Network
11.2016 - Current
Forklift Operator
Karcher North America
01.2016 - 11.2016
Direct Support Professional
Positive Purpose
05.2012 - 10.2015
Direct Support Professional
Arkansas Support Network
10.2010 - 05.2012
Certificate of Technical Studies - Emergency Medicine
Emergency Medical Services
Certificate of Technical Studies - CNA
Certified Nursing Assistant
High School Diploma -
Yosemite High School