Shelby Huckelberry
Porterville,United States
Overview
1
1
Certification
15
15
years of professional experience
Work History
Direct Support Professional
Jeffries homes
Porterville, United States
11.2024 - 12.2025
- Delivered direct care and support to individuals with disabilities, enhancing their safety, well-being, and overall quality of life
- Implemented individualized care plans based on clients' specific needs and goals
- Provided emotional support to individuals facing challenges or difficult situations
- Facilitated socialization by organizing recreational activities and outings, fostering community engagement for clients
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Responded promptly to emergencies or crisis situations following established protocols
- Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Advocated for rights and interests of individuals served by proactively addressing concerns and issues, ensuring their voices were heard
Store Manager
Dollar General
Chiloquin, United States
05.2023 - 01.2024
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Developed employee schedules aligned with business needs, managing labor costs to stay within budget
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Established relationships with local community organizations through sponsorships and partnerships, enhancing brand visibility
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Led implementation of technology systems, including mobile payment options and self-checkout kiosks, improving customer experience
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
Cashier/Customer Service
Crater lake junction travel center
Chiloquin, United States
04.2022 - 01.2024
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction
- Utilized extensive product knowledge to assist customers with questions and concerns, fostering informed purchasing decisions
- Addressed customer complaints professionally, identifying appropriate solutions to strengthen customer loyalty
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Developed strong relationships with key clients through regular communication and personalized support
Front Desk Receptionist
KLA-MO-YA Casino & Hotel (KMYC)
Chiloquin, United States
03.2019 - 01.2024
- Welcome guests upon their arrival and assign rooms
- Informed customers about payment methods and verified credit card data to ensure secure transactions
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Responded to clients' complaints promptly and professionally, ensuring customer satisfaction
- Respond to clients' complaints in a timely and professional manner
- Confirmed group reservations and arranged personalized services for VIP customers and event attendees, enhancing their experience
- Upsold additional facilities and services to enhance guest experience
Assistant manager
Dollar general
Chiloquin, United States
02.2018 - 05.2023
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Cultivated relationships with vendors and suppliers, securing favorable procurement terms to enhance operational efficiency
- Oversaw cash handling procedures, ensuring accurate register operations and timely reconciliation of discrepancies
- Evaluated employee performance through regular assessments, delivering constructive feedback to support professional growth
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Investigated discrepancies related to cash handling and inventory management, implementing corrective actions.
- Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research
Home Health Aide
Home Health
Chiloquin, United States
04.2020 - 02.2023
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication administration
- Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals
- Recorded patient observations in medical records, highlighting changes in condition or behavior for healthcare team review
- Delivered emotional support to patients and families, fostering resilience during challenging times
- Documented patient observations accurately in medical records, including changes in condition or behavior
- Provided emotional support to patients and their families during challenging times
- Facilitated companionship through engaging conversations and recreational activities, enhancing patients' social interaction and well-being
- Provided transportation for patients to medical appointments, therapy sessions, or social outings
- Advocated for patients' rights and communicated any concerns regarding their well-being to the healthcare team
Front desk agent
Klamoya sleep inn
Chiloquin, United States
04.2019 - 01.2023
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Managed guest reservations, ensuring smooth check-ins, check-outs, and room assignments for optimal guest experience
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Processed cash transactions for room charges, deposits, and incidentals with accuracy, fostering trust and reliability
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages.
- Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
- Trained new front desk agents on standard operating procedures and customer service best practices to enhance team performance
Assistant Manager
Dollar General
Chiloquin, United States
03.2019 - 09.2020
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained team of XX employees, providing guidance and support to enhance overall productivity
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Resolved customer complaints and concerns promptly, contributing to high customer satisfaction and loyalty
- Conducted regular inventory checks to ensure accurate stock levels and reduce loss due to shrinkage
Veterinary Assistant
Haseman Veterinary Hospital
Chiloquin, United States
06.2018 - 09.2020
- Assisted veterinary surgeon in surgeries and procedures across a variety of domestic and exotic species of animals.
- Monitored up to 6 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
- Monitored up to 6 animals in post-operative care for anesthesia recovery, vital signs, and activity levels, ensuring optimal patient recovery.
- Administered medications to animals in treatment on regular, scheduled bases and documented any changes in condition.
- Cleaned and disinfected exam areas, equipment and kennels to prevent the spread of disease, control odors and maintain a healthy environment.
- Administered medications to animals in treatment on a regular, scheduled basis and documented any changes in condition.
- Evaluated incoming patients to assess treatment needs and urgency, facilitating timely and appropriate care decisions.
- Processed new patients and updated client records with key information.
Surveillance Operator
KTGRC
Chiloquin, United States
04.2018 - 09.2018
- Operated surveillance CCTV equipment, video recorders and computers to monitor activities within the facility.
- Researched cheating methods and advantage play systems to enhance observational skills on the job.
- Documented suspicious activity and events through detailed reports, submitting timely updates to my supervisors.
- Monitored video feeds to ensure compliance with facility regulations. to observe activity at gaming tables, slot machines and in other areas.
- Recorded customer inquiries and feedback for future reference. and comments thoroughly and quickly.
- Sought out personal learning opportunities to improve skills. and development opportunities.
Cashier
Wal-Mart
Porterville, United States
02.2017 - 08.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Enhanced customer experience, fostering loyalty through attentive service.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Bagged, boxed, or gift-wrapped merchandise to meet customer preferences in-store.
- Established reputation for efficient service delivery, ensuring high accuracy in transactions.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Cultivated long-term customer relationships by offering personalized advice on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Folded and arranged garments carefully to create visually appealing displays in the store.
- Recommended alternative items if product was out of stock.
Care Teacher
First Church Of The Nazerene
Porterville, United States
08.2011 - 09.2016
- Monitored each student's educational progress with individualized charts and files.
- Provided structured outdoor activities to enhance children's physical fitness.
- Established a safe play environment for the children.
- Promoted positive behaviors through consistent positive reinforcement techniques.
- Instructed children on proper health and personal habits.
- Facilitated engaging recreational activities, enhancing children's social skills and teamwork.
- Assisted infants and toddlers with dressing and diaper changes to maintain hygiene.
- Maintained open communication with parents, providing insights into children's daily activities and developmental progress.
- Continually kept abreast of toy and child-related recalls and safety warnings.
- Encouraged children to be understanding of and patient with others.
- Offered well-balanced and nutritious menu options.
Daycare Teacher
Dz Family Daycare
Porterville, United States
09.2013 - 07.2014
- Utilized positive reinforcement to foster good behavior and enhance children's social skills.
- Encouraged good behaviors using the positive reinforcement method.
- Instructed children on proper health and personal habits.
- Planned and facilitated engaging recreational activities, promoting teamwork and cognitive development.
- Maintained open communication with parents regarding children's daily activities and behavioral progress.
- Made nutritious breakfasts, lunches, dinners and snacks for the children.
- Promoted good health by preparing meals with organic and natural ingredients.
- Offered well-balanced and nutritious menu options.
- Facilitated daily outdoor play sessions for children to promote physical activity.
- Meticulously sanitized toys and play equipment.
- Continually kept abreast of toy and child-related recalls and safety warnings.
- Dressed infants and toddlers and changed their diapers.
- Monitored each student's educational progress with individualized charts and files.
Secretary
Melson Realty
Porterville, United States
05.2011 - 07.2014
- Coordinated office supplies and vendor relationships to ensure efficient organization and maintenance.
- Directed guests and routed deliveries and courier services.
- Handled incoming and outgoing calls, accurately recording messages to facilitate effective communication.
- Managed office supplies, vendors, organization and upkeep.
- Welcomed and checked in visitors at reception, ensuring a positive first impression., including VIPs, vendors and interview candidates.
- Assisted in the distribution of employee notices throughout the office to ensure timely communication. and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
Education
High School Diploma -
Butterfield Charter Academy
Skills
- Attention to detail
- Personal care assistance
- Inventory control
- Productivity software
- Neurodevelopmental support
- Management
- Inventory
- Errand assistance
- Home care
- Hygiene support
- Youth support
- Group home experience
- Emergency response
- Cerebral palsy care
- OSHA (regulatory compliance area)
- Microsoft 365 proficiency
- Patient observation
- Intellectual disabilities support
- Personal hygiene
- Personal vehicle (delivery method)
- Transaction management
- Blood glucose testing
- Parkinson's care
- Client care
- Stocking
- Direct support
- Pre-trip inspection protocols
- Heavy lifting
- Emotional support for ADL
- Customer support
- Cash management
- Manual handling
- Weight handling
- Medication administration
- Training
- Workers' compensation claims
- Sales support
- Medical terminology
- Conducting sales calls
- Computer operation
- Mental health support
- Post-trip inspection protocols
- Customer complaint resolution
- Computer skills
- Microsoft Outlook
- Computer hardware
- Wound care
- Patient monitoring
- Health monitoring assistance
- Community care
- First aid
- Meal assistance
- Assisted living
- Medication management
- Child teaching
- Senior care
- Injection administration
- Caregiving
- Account management
- Camp
- Transportation support
- Dishwashing
- Animal assistance
- Record keeping
- Patient interaction
- Shaving (patient care)
- Documentation review
- Front desk
- Dressing assistance
- Oral hygiene
- Phone client interaction
- Mobile technology
- Laundry
- Disability support
- Community outreach
- Hair care assistance
- Independent living facility experience
- Awareness campaigns
- Daycare
- VPN
- Written communication
- Experience Microsoft Excel
- Microsoft Word
- Mobility assistance
- Scheduling
- Microsoft PowerPoint
- Childcare experience
- Personal grooming assistance
- Handling insurance claims
- Communication support
- Bathing assistance
- Microsoft Office
- Meal preparation
- Windows
- Working with people with developmental disabilities
- Home health
- Phone communication
- Technical skills
- Developmental support
- Basic math
- Customer service
- Client communication
- POS
- Basic financial management
- Computer literacy
- Food service
- Cleaning
- Data entry
- Nutritional planning
- Vital signs
- In-home care
- Dementia care
Certification
- DSP 2, 07/01/25, Present
- DSP 1, 06/01/25, Present
- Driver's License
- CPR Certification
- First Aid Certification
- Defensive Driving Certification
- Passenger Assistance, Safety & Sensitivity (PASS) Certification
- AED Certification
- Caregiver Certification
Languages
English
Additional Information - Authorized To Work
English
Timeline
Direct Support Professional
Jeffries homes
11.2024 - 12.2025
Store Manager
Dollar General
05.2023 - 01.2024
Cashier/Customer Service
Crater lake junction travel center
04.2022 - 01.2024
Home Health Aide
Home Health
04.2020 - 02.2023
Front desk agent
Klamoya sleep inn
04.2019 - 01.2023
Front Desk Receptionist
KLA-MO-YA Casino & Hotel (KMYC)
03.2019 - 01.2024
Assistant Manager
Dollar General
03.2019 - 09.2020
Veterinary Assistant
Haseman Veterinary Hospital
06.2018 - 09.2020
Surveillance Operator
KTGRC
04.2018 - 09.2018
Assistant manager
Dollar general
02.2018 - 05.2023
Cashier
Wal-Mart
02.2017 - 08.2017
Daycare Teacher
Dz Family Daycare
09.2013 - 07.2014
Care Teacher
First Church Of The Nazerene
08.2011 - 09.2016
Secretary
Melson Realty
05.2011 - 07.2014
High School Diploma -
Butterfield Charter Academy