Angelica Perez
Miami,FL
Overview
12
12
years of professional experience
Work History
Area Manager
Lika
01.2021 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Oversaw budget planning, strategy development, community outreach for organization.
- Developed and implemented strategies to improve customer service and increase sales in all stores.
Store Manager
Naturalizer
05.2019 - 06.2020
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
District Manager (West Coast)
Perfumes 4U
05.2013 - 04.2019
- Open various locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Accounting -
University of Havana
Havana, Cuba05-1988
Skills
- Schedule development
- Expectation setting
- Complex Problem-solving
- Goal oriented
- Training and mentoring
- Performance management
- Staff discipline
- Employee motivation
- Decision-making
- Process monitoring and improvement
- Sales operation
- Bilingual in English and Spanish
Dynamic leader with a proven track record and more, excelling in complex problem-solving and performance management Successfully implemented strategies that enhanced customer service and boosted sales Bilingual in English and Spanish, I foster team collaboration and drive operational improvements, ensuring alignment with organizational goals And with coffee
Timeline
Area Manager
Lika
01.2021 - Current
Store Manager
Naturalizer
05.2019 - 06.2020
District Manager (West Coast)
Perfumes 4U
05.2013 - 04.2019
Bachelor of Accounting -
University of Havana