Isabel Bernal
Houston
Summary
- Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 11 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Personable Office Administrator with 11 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
10
10
years of professional experience
Work History
Area Manager
Safe Management
Houston
06.2025 - Current
- Managed daily operations across multiple locations to ensure efficiency and effectiveness.
- Supervised employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Resolved conflicts between employees or customers in a professional manner.
- Collaborated with law enforcement to address local security concerns.
- Maintained team compliance with professionalism guidelines and security team standards.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Event Manager
Andy Frain Services
04.2023 - 04.2025
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Streamlined event planning processes by implementing efficient project management strategies.
- Liaised with clients to determine exact event requirements.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Trained and supervised event staff to complete tasks on time.
Administrative Assistant/Supervisor
Worldwide Motors
12.2020 - 11.2022
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Communicated job expectations and trained staff to promote team building and discipline.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Identified needs of customers promptly and efficiently.
- Entered inventory data as well as printing window stickers .
Color Consultant/Makeup Artist
Sephora
03.2018 - 05.2020
- Apply makeup to achieve desired day to day and special event looks
- Stay up to date on current and emerging trends to increase professional value and meet diverse client needs
- Recommend products to clients to meet current needs as well as resolve specific concerns
- Suggest personalized skin care regimen for clients with focus on diverse skin type and condition
- Apply makeup to clientele to cover imperfections and create new looks
- Make recommendations of appropriate products to meet individual needs
- Finalize purchase and process payments
- Accomplish and surpass day to day sales goals while maintaining excellent customer service.
Sales Associate/Customer Service Representative
H&M
02.2016 - 02.2018
- Processed incoming merchandise for store shelving on a timely fashion
- Worked overnight shift to ensure price and inventory accuracy, quality, as well as quantity on items
- Filled in as needed on all register and scanner equipped stations
- Assisted customers as needed on a daily basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Beauty Consultant
Mac
09.2015 - 02.2016
- Advised clients regarding cosmetics products for skin, face and nail care
- Meet and greet clients to discuss their needs and offer advice as well as suggestions on product lines
- Tested all products before applications to clients skin
- Also generated sales through daily communications as well as other related duties on a needed basis
Education
High School Diploma -
NEWTOWN HIGH SCHOOL
Rego Park, NYSkills
- Team Leadership
- Microsoft Office
- Schedule Coordination
- Multitasking and Organization
- Customer Service
- Recruitment and Hiring
- Staff Scheduling
- Quality Assurance
- Verbal and Written Communication
- Computer Configurations
- Pos operations
- Cash handling accuracy
- Typing 60 wpm
- Guest engagement
- Creating Customized Learning Plans
- Problem Solving Support
- Time Management
- Report Preparation and Analysis
- Team Management and Supervision
- Workflow Optimization
- Appointment Scheduling
- Coaching and Mentoring
- Team Leadership
- Microsoft Office
- Schedule Coordination
- Multitasking and Organization
- Customer Service
- Recruitment and Hiring
- Staff Scheduling
- Quality Assurance
- Verbal and Written Communication
- Computer Configurations
- Pos operations
- Cash handling accuracy
- Typing 60 wpm
- Guest engagement
- Creating Customized Learning Plans
- Problem Solving Support
- Time Management
- Report Preparation and Analysis
- Team Management and Supervision
- Workflow Optimization
- Appointment Scheduling
- Coaching and Mentoring
- New Hire Orientation
- Microsoft Office Suite
- Staff Development and Training
- Phone and Email Etiquette
- Goal Setting
- Call Center Operations
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Data Entry
- Team leadership and supervision
- Guest Relations
- On-site Execution
- Deadline Management
- Project Management
- Event Billing
- File Management
- Entertainment management
- Post-event Analysis
- Employee Training
- Staff Training
- Staff Leadership
- New Hire Orientation
- Microsoft Office Suite
- Staff Development and Training
- Phone and Email Etiquette
- Goal Setting
- Call Center Operations
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Data Entry
- Team leadership and supervision
- Guest Relations
- On-site Execution
- Deadline Management
- Project Management
- Event Billing
- File Management
- Entertainment management
- Post-event Analysis
- Employee Training
- Staff Training
- Staff Leadership
Accomplishments
- Led team to achieve goals, earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- Promoted from Receptionist to Supervisor/management, in less than 12-months.
Timeline
Area Manager
Safe Management
06.2025 - Current
Event Manager
Andy Frain Services
04.2023 - 04.2025
Administrative Assistant/Supervisor
Worldwide Motors
12.2020 - 11.2022
Color Consultant/Makeup Artist
Sephora
03.2018 - 05.2020
Sales Associate/Customer Service Representative
H&M
02.2016 - 02.2018
Beauty Consultant
Mac
09.2015 - 02.2016
High School Diploma -
NEWTOWN HIGH SCHOOL