Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shunda Shelton

Henderson,TN

Summary

Dynamic leader with a proven track record at Amazon, adept in operations management and team leadership. Excelled in enhancing team productivity and customer satisfaction through innovative strategies, achieving significant financial savings. Skilled in conflict management and performance oversight, fostering an environment of growth and efficiency. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over Number years of management performance.

Overview

10
10
years of professional experience

Work History

Area Manager

Amazon
11.2020 - 01.2024
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

CNA

Henderson Health and Rehabilitation
05.2014 - 05.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of Number+ residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to Type patients in hospital facility.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Education

Business Management -

University of Memphis
Memphis, TN

Chester County High School
Henderson, TN
05.2014

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Performance Management
  • Goals and performance
  • Operations
  • Staff Training and Development
  • Staff Training
  • Controlling costs
  • Process Improvement
  • Staff Development
  • Quality Assurance
  • Customer Relationship Management
  • Resource Allocation
  • Database Management
  • Business Development
  • Staff Scheduling
  • Business development and planning
  • Employee Scheduling
  • Production data analysis
  • Profit maximization
  • Customer Service
  • Training and coaching
  • Conflict Management
  • Attention to Detail
  • Leadership skills
  • Team Leadership
  • Operations Improvements
  • Leadership Development
  • Policies and Procedures
  • Team Building Practices
  • Customer Relations
  • Project Management
  • Staff Supervision
  • Policy Enforcement
  • Decision-Making
  • Productivity Improvements
  • Operations Oversight
  • Performance Oversight

Timeline

Area Manager

Amazon
11.2020 - 01.2024

CNA

Henderson Health and Rehabilitation
05.2014 - 05.2019

Business Management -

University of Memphis

Chester County High School

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Shunda Shelton