Jovar Baker
Las Vegas
Summary
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
My entire life experience has been customer service. I am an expert in dealing with people in all facets of life. My work history has always been helping individuals. Whether in sales, or security, or fitness, my goal has stayed the same: Helping other feel safe, important, and helping them reach their goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Area Manager
Stretch Zone
Las Vegas, NV
04.2022 - 04.2026
- Directed operational strategies to enhance service delivery and customer satisfaction within multiple locations.
- Implemented training programs for staff, improving performance and service consistency across teams.
- Analyzed performance metrics to identify areas for operational improvement and drive efficiency initiatives.
- Mentored team leaders, fostering a culture of continuous improvement and professional development among staff members.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Resolved conflicts promptly to promote positive environment for customers.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Fitness Coach
Planet Fitness Gym
Las Vegas, NV
08.2021 - 04.2022
- Developed personalized fitness programs tailored to individual client goals and abilities.
- Conducted group fitness classes, fostering a motivating and supportive environment for participants.
- Provided nutritional guidance and education to enhance overall client health and performance.
- Monitored client progress, adjusting workout plans to ensure continued improvement and engagement.
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Instructed on proper use of equipment for safety of all members.
- Modified workout plans according to fitness levels and medical considerations.
- Offered guidance on injury prevention measures during workouts, minimizing downtime due to physical setbacks or strains.
- Stayed up-to-date on industry trends and techniques, continually refining personal training skills for maximum results.
Fitness Coordinator
Health and Wellness Association
Las Vegas, NV
01.2015 - 12.2021
- Managed and oversaw recreation and fitness facilities, checking area cleanliness and safety.
- Provided individual support and counseling on general wellness and nutrition.
- Provided both individual and group fitness/wellness classes such as weightlifting, calisthenics and cardio training.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
- Showed members how to complete exercises and use machines properly and safely.
- Developed and maintained excellent member relationships and assisted with health or exercise questions.
Collections Agent
Allied Collection Services Inc.
Las Vegas , NV
09.2013 - 11.2015
- Oversaw daily collections and accounts receivable activities, developing strategies to maximize collections and reduce aged accounts.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Resolved billing discrepancies and customer credit issues.
- Identified past due accounts and contacted account holders to arrange payment.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Achieved production goals by training new employees and incentivizing team members.
Security Officer
Rio Hotel and Casino
Las Vegas, NV
06.2011 - 08.2013
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided friendly customer service to employees, casino, and hotel guests towards various inquiries.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Assessed fire detectors and alarm systems to prevent and address issues.
Security Officer
Securitas Security Services USA
Las Vegas, NV
05.2010 - 07.2011
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Verified photo IDs and tickets to allow guests passage.
- Safeguarded entrances using scanning equipment to keep lines moving.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Security Officer
Acme Security Systems
Las Vegas, NV
06.2009 - 05.2010
- Conducted routine patrols to ensure safety and compliance with hotel policies.
- Analyzed incident reports to identify trends and recommend preventative strategies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Timeshare Sales Agent
Bluegreen Corporation
Las Vegas, NV
04.2007 - 06.2009
- Developed persuasive sales techniques to effectively communicate value of timeshare offerings.
- Streamlined sales processes, resulting in increased efficiency and improved conversion rates.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Transporter
Michael Reese Hospital
Chicago , IL
05.2002 - 12.2004
- Helped transport patients and assisted with discharges.
- Transported laboratory results, biological specimens and patient records to correct locations.
- Sat with patients in need of companionship and emotional support.
- Supported nursing staff by working on variety of projects to enhance department.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Answered patient call signals and signal lights to determine patients' needs.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Some College (No Degree) - Marketing
University of Phoenix
Las Vegas, NVHigh School Diploma -
St. Rita of Cascia
Chicago, IL05-2004
Skills
- Customer Service
- Nutrition Principles Understanding
- Exercise Program Design
- Class Scheduling Optimization
- Personalized Coaching
- Verbal and Written Communication
- Physiology Knowledge
- Advising and Coaching
- Fitness Training Techniques
- Equipment Usage
- Good Work Ethic
- Reliable & Trustworthy
- Planning & Organizing
- Problem Resolution
- Relationship Building
- Supervision & Leadership
- Team Building
- Computer Skills
- Active Listening
- Flexible Schedule
- Staff management
- Operations management
- Relationship building and management
- Team development
- Staff training and development
- Sales minded
- Customer service
- Training and coaching
- Leadership skills
- Conflict management
- Team leadership
- Policies and procedures
- Customer relations
- Team building practices
- Staff supervision
- Negotiation
- Policy enforcement
- Decision-making
Certification
- Fitness Coach Certified
- Nutritionist Certified
- Personal Trainer Certified
Timeline
Area Manager
Stretch Zone
04.2022 - 04.2026
Fitness Coach
Planet Fitness Gym
08.2021 - 04.2022
Fitness Coordinator
Health and Wellness Association
01.2015 - 12.2021
Collections Agent
Allied Collection Services Inc.
09.2013 - 11.2015
Security Officer
Rio Hotel and Casino
06.2011 - 08.2013
Security Officer
Securitas Security Services USA
05.2010 - 07.2011
Security Officer
Acme Security Systems
06.2009 - 05.2010
Timeshare Sales Agent
Bluegreen Corporation
04.2007 - 06.2009
Transporter
Michael Reese Hospital
05.2002 - 12.2004
High School Diploma -
St. Rita of Cascia
Some College (No Degree) - Marketing
University of Phoenix
Education and Training
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