Overview
Work History
Education
Skills
Timeline
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Angelica Pichardo

Cortlandt Manor,NY

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Residence Inn By Marriott
Albany, NY
01.2024 - Current
  • Provide a warm reception and assist guests with check-in, ensuring a hospitable and efficient welcome.
  • Oversee and coordinate both online and phone reservations, optimizing room bookings.
  • Responsible for accurate cash drawer at the front desk
  • Manage and respond to incoming phone calls, delivering exceptional service and support to callers.

Seasonal Assistant

Delphisuve Multi-Tasks
Ossining, NY
01.2020 - Current
  • Sent email, mail and memo correspondence on behalf of clients.
  • Created and maintained databases of names, addresses, phone numbers and other relevant contact information for employee use.
  • Performed data entry tasks accurately using Microsoft Office Suite applications.

Customer Service Associate

Walgreens
Peekskill, NY
11.2021 - 08.2023
  • Resolved product or service problems by clarifying customer's complaints and determining cause of problem.
  • Assisted customers with product selection, order entry, and payment processing.
  • Followed up with customers to support satisfaction and resolve any issues.
  • Improved and increased store sales through positive attitude and knowledge of products.

After School Counselor

Sidney Albert JCC
Albany, NY
10.2022 - 04.2023
  • Collaborated with teachers, school administrators, parents and guardians, outside agencies when necessary.
  • Created fun, meaningful and educational activities for student enjoyment and learning.
  • Developed and implemented successful strategies for managing student behavior.

Cashier

BJ's Wholesale Club
Yorktown Heights, NY
05.2021 - 08.2021
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
  • Used POS system to complete purchases for customers.

Team Member

Popeyes Louisiana Kitchen
Yorktown Heights, NY
12.2020 - 03.2021
  • Communicated effectively with customers, supervisors, and team members.
  • Trained new team members on company policies and procedures.
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
  • Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.

Clerk Intern

Sun River Health
Peekskill, NY
07.2020 - 08.2020
  • Answered phones and directed inquiries appropriately, showcasing communication skills.
  • Processed incoming mail in accordance with established guidelines, highlighting attention to detail.
  • Greeted visitors professionally and courteously, emphasizing customer service excellence.
  • Compiled data from multiple sources for reports, utilizing strong research abilities.
  • Assisted in the filing and organization of documents, displaying excellent organizational skills.

Assistant Teacher Volunteer

St. Anns Catholic Church
Ossining, NY
09.2018 - 05.2020
  • Worked with students to reinforce learning of material or skill introduced by teacher.
  • Helped to maintain a positive learning atmosphere in the classroom.
  • Developed and maintained consistent, positive relationships with children.
  • Collaborated with teacher in adapting curriculum to meet individual student goals.

Education

Bachelor of Science - Public Health & Minor in Business

University At Albany
Albany, NY
05-2026

High School Diploma -

Walter Panas High School
Cortlandt Manor, NY
06-2022

Skills

  • Proficient in Spanish Language Communication
  • Task Coordination
  • Time Management
  • Strategic Planning
  • Customer Relationship Management

Timeline

Front Desk Receptionist

Residence Inn By Marriott
01.2024 - Current

After School Counselor

Sidney Albert JCC
10.2022 - 04.2023

Customer Service Associate

Walgreens
11.2021 - 08.2023

Cashier

BJ's Wholesale Club
05.2021 - 08.2021

Team Member

Popeyes Louisiana Kitchen
12.2020 - 03.2021

Clerk Intern

Sun River Health
07.2020 - 08.2020

Seasonal Assistant

Delphisuve Multi-Tasks
01.2020 - Current

Assistant Teacher Volunteer

St. Anns Catholic Church
09.2018 - 05.2020

Bachelor of Science - Public Health & Minor in Business

University At Albany

High School Diploma -

Walter Panas High School
Angelica Pichardo