Angelica Pichardo
Cortlandt Manor,NY
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Residence Inn By Marriott
Albany, NY
01.2024 - Current
- Provide a warm reception and assist guests with check-in, ensuring a hospitable and efficient welcome.
- Oversee and coordinate both online and phone reservations, optimizing room bookings.
- Responsible for accurate cash drawer at the front desk
- Manage and respond to incoming phone calls, delivering exceptional service and support to callers.
Seasonal Assistant
Delphisuve Multi-Tasks
Ossining, NY
01.2020 - Current
- Sent email, mail and memo correspondence on behalf of clients.
- Created and maintained databases of names, addresses, phone numbers and other relevant contact information for employee use.
- Performed data entry tasks accurately using Microsoft Office Suite applications.
Customer Service Associate
Walgreens
Peekskill, NY
11.2021 - 08.2023
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem.
- Assisted customers with product selection, order entry, and payment processing.
- Followed up with customers to support satisfaction and resolve any issues.
- Improved and increased store sales through positive attitude and knowledge of products.
After School Counselor
Sidney Albert JCC
Albany, NY
10.2022 - 04.2023
- Collaborated with teachers, school administrators, parents and guardians, outside agencies when necessary.
- Created fun, meaningful and educational activities for student enjoyment and learning.
- Developed and implemented successful strategies for managing student behavior.
Cashier
BJ's Wholesale Club
Yorktown Heights, NY
05.2021 - 08.2021
- Operated cash register and accurately processed payments, returns, and exchanges.
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
- Used POS system to complete purchases for customers.
Team Member
Popeyes Louisiana Kitchen
Yorktown Heights, NY
12.2020 - 03.2021
- Communicated effectively with customers, supervisors, and team members.
- Trained new team members on company policies and procedures.
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
Clerk Intern
Sun River Health
Peekskill, NY
07.2020 - 08.2020
- Answered phones and directed inquiries appropriately, showcasing communication skills.
- Processed incoming mail in accordance with established guidelines, highlighting attention to detail.
- Greeted visitors professionally and courteously, emphasizing customer service excellence.
- Compiled data from multiple sources for reports, utilizing strong research abilities.
- Assisted in the filing and organization of documents, displaying excellent organizational skills.
Assistant Teacher Volunteer
St. Anns Catholic Church
Ossining, NY
09.2018 - 05.2020
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Helped to maintain a positive learning atmosphere in the classroom.
- Developed and maintained consistent, positive relationships with children.
- Collaborated with teacher in adapting curriculum to meet individual student goals.
Education
Bachelor of Science - Public Health & Minor in Business
University At Albany
Albany, NY05-2026
High School Diploma -
Walter Panas High School
Cortlandt Manor, NY06-2022
Skills
- Proficient in Spanish Language Communication
- Task Coordination
- Time Management
- Strategic Planning
- Customer Relationship Management
Timeline
Front Desk Receptionist
Residence Inn By Marriott
01.2024 - Current
After School Counselor
Sidney Albert JCC
10.2022 - 04.2023
Customer Service Associate
Walgreens
11.2021 - 08.2023
Cashier
BJ's Wholesale Club
05.2021 - 08.2021
Team Member
Popeyes Louisiana Kitchen
12.2020 - 03.2021
Clerk Intern
Sun River Health
07.2020 - 08.2020
Seasonal Assistant
Delphisuve Multi-Tasks
01.2020 - Current
Assistant Teacher Volunteer
St. Anns Catholic Church
09.2018 - 05.2020
Bachelor of Science - Public Health & Minor in Business
University At Albany
High School Diploma -
Walter Panas High School