Angelica Potter
Buffalo,NY
Summary
Compassionate and results-driven professional with diverse experience in education, family support, and legal services. Skilled in facilitating supervised visitations, providing one-on-one educational support, and ensuring compliance with legal and organizational protocols. Recognized for creating safe and structured environments that promote positive interactions and academic growth. Highly adaptable, detail-oriented, and committed to fostering collaboration among families, legal professionals, and educators. Demonstrates strong interpersonal, communication, and conflict resolution skills with a proven track record of building trust and supporting client needs.
Overview
10
10
years of professional experience
Work History
Supervised Visitation Specialist
Buffalo Visitation Center
10.2024 - Current
- Owner & Operator of a business providing supervised visitation services, ensuring safe and supportive environments for children during visits with non-custodial parents.
- Contributed to a positive team dynamic by consistently maintaining open lines of communication with colleagues, supervisors, and case managers regarding case developments or concerns.
- Completed specialized training in supervised visitation to provide court-ordered services in compliance with legal and ethical guidelines.
- Facilitate and supervise visits between children and non-custodial parents, focusing on positive interactions and safety.
- Document visits and write detailed reports on the behavior and progress of the parent-child interaction, sending updates to attorneys, guardians, and the courts.
- Ensure legal compliance and maintain confidentiality in all documentation and communications.
- Work with family law professionals, social workers, and court officials to provide timely reports and support custody-related decisions.
Substitute Teacher
Saint Amelia’s
09.2024 - Current
- Provide substitute teaching across all grade levels (Pre-K–8), covering subjects such as social science, algebra, music, art, library sciences, and physical education.
- Demonstrate strong classroom management and adapt to varying grade levels and subjects with ease.
- Follow detailed lesson plans, ensuring instructional continuity and fostering a positive and engaging classroom environment.
- Collaborate with faculty and staff to ensure student needs are met and maintain a structured learning environment.
Substitute Teacher & Special Education Aide
Franklin Elementary School & Hoover Elementary School
01.2023 - 09.2024
- Provide one-on-one support to students, including those with special needs, assisting with tasks such as reading, writing, and math.
- Implement de-escalation strategies and manage challenging behaviors in a safe, inclusive environment.
- Assist with lesson preparation and classroom activities, maintaining a structured learning space.
- Serve as a substitute teacher across Pre-K–8, covering subjects including social science, math, art, and physical education.
- Follow lesson plans, ensure instructional continuity, and communicate student progress to teachers and staff.
Licensed Insurance Agent
GEICO
10.2018 - 02.2023
- Consulted with clients to assess their insurance needs, offering customized coverage options and solutions.
- Processed insurance claims, renewals, and changes, ensuring clients received timely and accurate documentation.
- Maintained accurate sales and customer records, meeting monthly sales goals and contributing to team success.
- Supported mortgage loan processing, including mortgagee clause changes and verification of policy updates during refinancing.
Court Clerk
Town of Tonawanda
02.2017 - 04.2018
- Answered public inquiries regarding court procedures, trial dates, warrants, subpoenas, and payments.
- Performed administrative duties such as filing documents, answering calls, and maintaining office supplies.
- Assisted in managing court proceedings, ensuring a smooth process by calling defendants and assisting the judge and prosecutor.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
Manager
MOES
06.2014 - 02.2017
- Managed staff schedules, hiring, and training to ensure high-quality customer service and efficient restaurant operations.
- Handled cash management and performed daily reconciliation of cash drawers.
- Monitored inventory and approved stock orders to maintain supply levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Skills
- Supervised Visitation Coordination
- Child & Family Support
- Classroom & Behavior Management
- Legal Documentation & Court Reporting
- Insurance & Mortgage Processing
- Communication & Collaboration
- Special Education Support
- Customer Service & Staff Training
- Computer Skills
- Flexibility
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
Certifications & Licenses
● Supervised Visitation Specialist – Completed specialized training in supervised visitation (2024)
● Certified Special Olympics Coach – February 2011 – September 2022
○ Supported athletes with intellectual disabilities to develop athletic skills, character, and self-confidence.
Timeline
Supervised Visitation Specialist
Buffalo Visitation Center
10.2024 - Current
Substitute Teacher
Saint Amelia’s
09.2024 - Current
Substitute Teacher & Special Education Aide
Franklin Elementary School & Hoover Elementary School
01.2023 - 09.2024
Licensed Insurance Agent
GEICO
10.2018 - 02.2023
Court Clerk
Town of Tonawanda
02.2017 - 04.2018
Manager
MOES
06.2014 - 02.2017
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