Angelica Ramon
Fresno,CA
Summary
Communicative Customer Service -
bringing top-notch skills in oral and written communication in English and Spanish, active listening, and analytical problem-solving skills. Enhances customer experiences by providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Life Insurance Agent
Self Employed Services
Fresno, California
01.2013 - Current
- Established and maintained strong client relationships by consistently communicating and providing exceptional customer service.
- Enhanced portfolio performance through strategic investments.
- Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
- Ensured financial security with life insurance for clients' peace of mind and protection.
- Generated estate planning solutions by facilitating discussions with clients and identifying appropriate legal documentation.
Skin Awakening Self Employed Aesthetician
Self Employed Services
Remote, California
01.2009 - Current
- As an aesthetician, I specialize in providing skincare treatments and services to improve the health and appearance of my clients' skin. Involves addressing skin concerns and promoting overall well-being.
- Skin Analysis.
- Facial Treatments.
- Chemical peels.
- Microdermabrasion treatments.
- Cellulite treatments.
- Skin consultation.
- Client Education
- Product Sales
- Sanitation and Safety
- Treatment options.
Senior Loan Consultant
Beneficial Finance
Visalia, CA
01.1995 - 01.2001
- Leveraged extensive knowledge of available loan products to match borrowers with optimal financing solutions that met their specific needs.
- Helped families consolidate their debt and save money by refinancing their mortgage or by taking out a second mortgage, and using their interest as a write-off to benefit the client.
- Customer Service Rep: Provide excellent customer service by listening to customers' concerns, addressing their needs, and responding promptly. Solving technical issues, handling complaints, troubleshooting, and finding solutions to meet customers' specific needs. Thorough understandings of products and services offered by the company to help customers make informed decisions.
- Collections - Managing overdue accounts receivable or outstanding debts. Contact debtors and negotiate repayment arrangements, and solve disputes. Increased client satisfaction through personalized consultations and tailored loan recommendations
- . Managed a diverse portfolio of clients, ensuring each received exceptional service throughout the entire loan process.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
Education
Certificate - Business
San Joaquin Valley College
Visalia, CA01-1987
High School Diploma -
Orosi High School
Orosi, CA06-1985
Skills
- Insurance sales strategy
- New Agent Training
- Email Marketing
- Insurance Policy Sales
- Referral management
- Streamlining processes
- Client Relationship Management
- Building Relationships
- Team training and development
- Financial Planning
- Upselling strategies
- Client Education
Timeline
Life Insurance Agent
Self Employed Services
01.2013 - Current
Skin Awakening Self Employed Aesthetician
Self Employed Services
01.2009 - Current
Senior Loan Consultant
Beneficial Finance
01.1995 - 01.2001
Certificate - Business
San Joaquin Valley College
High School Diploma -
Orosi High School