ANGELICA RAMOS CASTILLO
HYATTSVILLE,UNITED STATES
Summary
Accomplished healthcare professional with a good track record in front desk management, medical assisting, patient care and well educated sterilization technician. As a medical assistant, I supported the doctor with many procedures, ensuring accurate documentation in medical records and compassionate care. Known for delivering exceptional patient care, effectively managing administrative duties, and driving office efficiency in fast paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Sterilization Technician
Elite Root Canal Specialties
Greenbelt, MD
05.2025 - Current
- Ensured compliance with infection control protocols and sterilization procedures.
- Operated and maintained autoclave equipment for effective sterilization cycles.
- Trained new staff on sterilization techniques and safety measures.
- Monitored inventory levels of sterilization supplies and reordered as necessary.
- Conducted routine quality assurance checks to verify equipment performance.
- Collaborated with dental staff to coordinate efficient workflow in the clinic.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Promoted a safe work environment for colleagues by consistently adhering to personal protective equipment guidelines and advocating for their proper use.
Front Desk Receptionist , Medical Assistant
After 4 Care
Hyattsville, MD
09.2024 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Escort patients to treatment room.
- Prepare each room correctly for different procedures.
- Record patients Vitals measuring blood pressure, temperature, heart rate and respiratory rate .
- Provide correct documentation for each patient at the end of their appointment.
- Preform EKG
- Phlebotomy
- Properly labeling and handling specimens to ensure accurate testing.
- Collecting urine , blood , and other samples for diagnostic testing.
- Assisting with bandaging , Cleaning and dressing wounds.
- Preparing patients for procedures and assisting during examinations.
Office Administrator
OCA Behavioral Health Services, llc.
Riverdale, MD
08.2023 - 08.2024
- Maintain calm and professionalism in stressful situations, ensuring smooth office operations.
- Provide timely support to patients, enhancing their overall well-being and satisfaction.
- Manage and de-escalate crises, safeguarding the mental health of patients and maintaining a safe environment.
- Handled confidential information with utmost discretion and ensured compliance with data protection policies
- Supported the finance department in processing invoices, expense reports, and payroll documentation accurately and on time
- Developed effective communication channels between different departments to enhance workflow efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Sales Associate
Cricket Wireless
Takoma Park, MD
05.2022 - 08.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Adhered to company initiatives and achieved established goals.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Team Leader
Pizza Hut
Hyattsville, MD
06.2021 - 07.2022
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Followed recipes and customer requests to prepare meals.
Cashier Team Lead
Baskin Robbins Ice Cream
Hyattsville, MD
09.2020 - 04.2021
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Helped customers find specific products, answered questions and offered product advice.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Learned roles of other departments to provide coverage and keep store operational.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD06-2022
No Degree - Medical Assistant
Fortis College
06-2026
Skills
- Time Management
- Teamwork and Collaboration
- Customer Service
- Money Handling
- Reliable and Punctual
- Customer Service Oriented
- Team Player Mentality
- Book keeping
- Payroll
- Administrative Experience
- Personal Assistant Experience
- Employee Orientation
- Calendar Management
- Microsoft Outlook
- Microsoft Excel
- Budgeting
- Crisis Management
- Communication Skills
- Workflow Optimization
- Problem Solving
- Conflict Resolution
- Adaptability
- Analytical Thinking
- Emotional Intelligence
- Medical office procedures
- Medical receptionist experience
- Patient check-in and check-out
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Medical charting
- Payment collection
- Cross-contamination prevention
- OSHA compliance
- Sterilization monitoring
- Instrument sterilization proficiency
- CPR Certified
- Attention to detail
- Multitasking Abilities
Certification
CPR Certifications
OSHA Certifications
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Dental Sterilization Technician
Elite Root Canal Specialties
05.2025 - Current
Front Desk Receptionist , Medical Assistant
After 4 Care
09.2024 - 05.2025
Office Administrator
OCA Behavioral Health Services, llc.
08.2023 - 08.2024
Sales Associate
Cricket Wireless
05.2022 - 08.2023
Team Leader
Pizza Hut
06.2021 - 07.2022
Cashier Team Lead
Baskin Robbins Ice Cream
09.2020 - 04.2021
High School Diploma -
Northwestern High School
No Degree - Medical Assistant
Fortis College