JUANITA L.
Columbia
Summary
High-energy Dental Receptionist with expertise in [Software] EHR and chart management best practices. Supports routine and emergency procedures with patient focus and stringent attention to detail. Competent Medical Administrative Assistant with demonstrated experience working in office setting with keyboarding and data entry responsibilities. Strong knowledge of medical reception tasks, medical terminology and paperwork processing requirements. Communicates clearly in person and on telephone. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Multi-talented dental assistant with several years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Dental Sterilization Technician
Zirbel Orthodontic
Eagan
07.2023 - 05.2024
- Ordered supplies for sterilization area as needed, including gloves, masks, and cleaning solutions.
- Conducted weekly spore testing on autoclaves according to state regulations and best practice guidelines.
- Assisted with reprocessing dental handpieces by cleaning and lubricating them as needed.
- Unwrapped sorted, and inspected dental instruments after sterilization process was complete.
- Followed up on any failed sterility tests by implementing corrective actions in accordance with established protocols.
- Collaborated with fellow team members to maintain smooth workflow within dental office environment.
- Performed routine maintenance on sterilizers by following manufacturer recommendations for cleaning and descaling processes.
- Participated in ongoing training sessions related to infection control practices in dentistry.
- Maintained clean and organized sterilization area according to OSHA guidelines.
- Ensured that personal protective equipment PPE was worn at all times while handling contaminated instruments or materials.
- Assembled instrument trays for various dental procedures, ensuring all necessary tools were available and in working order.
- Managed safe transport of contaminated instruments from treatment areas to sterilization room using closed containers or carts.
Dental Receptionist
Zirbel Orthodontic
Cottage Grove
07.2023 - 05.2024
- Communicated with existing patients for appointment reminders and routine cleanings.
- Resolved authorization and payment problems with patients' insurance providers.
- Supported office manager with payroll, preparing correspondence and managing mailings.
- Confirmed upcoming appointments with patients via phone or email.
- Collected and followed up on outstanding payments.
- Responded to patient inquiries regarding dental services offered at clinic.
- Conducted follow-up calls with patients after procedures to ensure satisfaction and address any concerns.
- Greeted patients upon arrival and obtained necessary personal information.
- Ordered face masks, gloves and toothbrushes to replenish stock.
- Managed patient records by updating information and ensuring confidentiality.
- Scheduled appointments for patients in coordination with dental staff availability.
Dental Lab Technician
Udell Dental Laboratory
St Louis Park
01.2022 - 02.2023
- Created wax patterns of teeth for use in casting metal frameworks.
- Maintained clean and organized workspace to ensure safe working environment.
- Assisted in training new dental technicians on proper protocols and techniques.
- Consulted with clients regarding shade matching for dental restorations.
- Met daily demand by prioritizing and planning workloads.
- Scanned designs for removable, fixed and implant devices.
- Adjusted dental appliances for patient comfort during fitting appointments.
- Entered work orders and details of impressions, models and components into computer system.
- Conducted inventory management tasks, such as ordering supplies and maintaining stock levels.
- Performed quality control checks on completed work before delivery to client.
- Utilized CAD/CAM software to design custom dental restorations.
- Achieved maximum patient satisfaction by accurately producing pieces according to exact dentist prescription.
- Attended continuing education courses to stay updated on new techniques and industry advancements.
- Repaired broken dentures or other dental devices to restore functionality.
Orthodontic Assistant
Family Orthodontic
Lexington
03.2019 - 11.2021
- Supported accurate orthodontic diagnoses by completing tests and x-rays.
- Customized orthodontic care based on patients' unique presentations, questions and fears.
- Helped orthodontists determine exact dimensions of patients' mouths by collecting impressions.
- Correctly readied spaces and instruments for patient appointments based on examinations of individual charts.
- Readied trays for dental procedures and collected used instruments for disposal or sterilization.
- Educated patients on proper oral care techniques during orthodontic treatment to ensure optimal results.
- Conducted initial patient consultations, recording treatment goals and discussing potential options with orthodontist.
- Sterilized and maintained dental instruments, equipment, and rooms according to established protocols.
- Collaborated with dental laboratories to ensure timely delivery of orthodontic appliances such as expanders or aligners.
- Participated in continuing education courses to stay current on industry trends and best practices for orthodontic care.
- Uphold friendly atmosphere within clinic by engaging positively with both patients and coworkers alike.
- Operated digital x-ray machines to capture high-quality images of patient teeth and jaw structures.
- Managed appointment schedules for orthodontist, coordinating with other staff members as needed.
- Supported front office staff with administrative tasks like answering phones or filing paperwork when needed.
Orthodontic Assistant
Wild Smiles Pediatric Dentistry&Family Orthodontic
Lexington
10.2016 - 12.2018
- Assisted orthodontist during patient examinations and treatment procedures.
- Prepared and organized treatment rooms for patient appointments and procedures.
- Educated patients on oral hygiene techniques and proper care of orthodontic appliances.
- Scheduled appointments, confirming patient availability and coordinating follow-up visits.
- Maintained equipment, ensuring all tools were sanitized and ready for use.
- Provided compassionate care to patients, addressing their concerns and inquiries promptly.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Prepared patients for dental radiographs and photographs.
- Maintained sterilization of instruments according to OSHA standards.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Made impressions of teeth for mouth guards and other oral fixtures.
Orthodontic Assistant
Dr. Philip Joseph Orthodontics
Columbia
10.2015 - 08.2016
- Assisted orthodontist during patient examinations and treatment procedures.
- Prepared and organized treatment rooms for patient appointments and procedures.
- Educated patients on oral hygiene techniques and proper care of orthodontic appliances.
Education
Associate of Science - Welding Engineer
York Technical College
Rock Hill, SC 03.2017 - 05.2018
Associate in Science (A.S.) - Dental Assistant
Fortis College
South CarolinaSkills
- Data Entry
- Insurance Verification
- Patient Relations
- Patient Scheduling
- Office Opening and Closing
- HIPAA Compliance
- Phone and Email Etiquette
- Dental Terminology
- Patient Flow Management
- Payment Processing
- Administrative Support
- Mail Sorting and Distribution
- Issue Resolution
- Decision Making
- Appointment Scheduling
- Microsoft Office Proficiency
- Time Management
- Billing Procedures
- Patient documentation
- Attention to Detail
- Confidentiality
- Multitasking Abilities
- Appointment Confirmation
- Front Office Management
- Medical chart management
- Infection control
- Sterilization processes
- Patient scheduling
- Office administration
- Communication skills
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Infection control expertise
- Training abilities
- OSHA compliance
- HIPAA
- Sterilization monitoring
- Ultrasonic cleaner usage
- Autoclave operation
- Cross-contamination prevention
- Prepare surgical trays
- Heartsaver first aid (first aid)
Languages
English
Timeline
Dental Sterilization Technician
Zirbel Orthodontic
07.2023 - 05.2024
Dental Receptionist
Zirbel Orthodontic
07.2023 - 05.2024
Dental Lab Technician
Udell Dental Laboratory
01.2022 - 02.2023
Orthodontic Assistant
Family Orthodontic
03.2019 - 11.2021
Associate of Science - Welding Engineer
York Technical College
03.2017 - 05.2018
Orthodontic Assistant
Wild Smiles Pediatric Dentistry&Family Orthodontic
10.2016 - 12.2018
Orthodontic Assistant
Dr. Philip Joseph Orthodontics
10.2015 - 08.2016
Associate in Science (A.S.) - Dental Assistant
Fortis College