Tiffiny Miles
Baltimore,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery, analytical problem-solving skills and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Dental Sterilization Technician
University Of MD School Of Dentistry
Baltimore, MD
11.2023 - Current
- Enhanced dental instrument sterilization processes by implementing industry best practices and guidelines.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
Patient Access Specialist
Johns Hopkins Hospital
04.2022 - 10.2023
- Received inbound contacts (calls, emails, fax etc) from patients and physicians requesting services within Johns Hopkins Hospital
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Coordinated complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department
Coordinator
Verizon Wireless Business and Government Center
06.2016 - 07.2021
- Provided exceptional customer service by asking questions, listening intently, and identifying what the customer needs while selling the value of Verizon solutions to increase company revenue.
- Engage with clients through various channels including inbound/outbound calls, email, and chat.
- Resolved a range of customer issues about devices, billing and or service concerns.
- Provided technical support through troubleshooting phone, internet and data devices.
- Improved productivity by increasing customer communication and responding to feedback.
- Developed and maintained relationships with key accounts and existing customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Survey Interviewer
ICF International
11.2015 - 01.2016
- Conducted health focused surveys with state residents of Maryland, Arizona, Connecticut and Wyoming to help the clients, the Department of Health and Mental Hygiene and the Centers for Disease Control and Prevention, meet public health surveillance requirements
- Collected important data during interviews that motivate behavior change and assists with creating health policies and practices that better suit the needs of state residents.
- Performed data entry, electronic data collection and tracing to support health research.
- Used specified forms to compile, record and code results or data from interviews and surveys.
Service Center Representative/Certified Health Insurance Specialist
Maximus/Maryland Health Connection
04.2015 - 11.2015
- Assisted Maryland consumers and small businesses with exploring health insurance plans, compare rates, and determine their eligibility for tax credits, cost sharing reductions and public assistance programs, such as Medicaid, and the Maryland Children's Health Program
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educate consumers on details of health insurance plans and policies
- Deliver exceptional customer service that is knowledgeable, friendly and truly helpful for consumers.
Call Center Representative
Education Affiliates
01.2014 - 04.2015
- Provided prospective Fortis College, All State Career, and St. Paul School of Nursing students with information on college programs of interest
- Assisted students with locating college campuses in a convenient location
- Set appointments for the prospective students to tour the campus of their choice and receive information on requirements for enrollment.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Sales Representative
Comcast
10.2013 - 12.2013
- Educated consumers on new services and devices Comcast offers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Generated new leads through networking and attending industry events.
Intern
American Income Life Insurance
07.2013 - 09.2013
- Educated clients on life insurance policies assisting in selecting the best policy to fit their need.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Assisted in developing integrated marketing strategies.
Intern
Baltimore City Department of Social Services
08.2012 - 01.2013
- Assisted with arranging adoptions and foster families for misplaced children to ensure they receive best quality of care.
- Responsible for securing confidential case records and files.
- Answered calls/take messages on multi-line phone system.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Business Administration
Morgan State University
Baltimore Polytechnic Institute
Baltimore, MD06.2009
Skills
- Product Knowledge
- Complaint Resolution
- Consultative Sales
- Customer Service-Oriented
- Administrative Support
- Data Entry
- Client Needs Analysis
- CRM Software
- Health Insurance Specialist
Languages
English
Timeline
Dental Sterilization Technician
University Of MD School Of Dentistry
11.2023 - Current
Patient Access Specialist
Johns Hopkins Hospital
04.2022 - 10.2023
Coordinator
Verizon Wireless Business and Government Center
06.2016 - 07.2021
Survey Interviewer
ICF International
11.2015 - 01.2016
Service Center Representative/Certified Health Insurance Specialist
Maximus/Maryland Health Connection
04.2015 - 11.2015
Call Center Representative
Education Affiliates
01.2014 - 04.2015
Sales Representative
Comcast
10.2013 - 12.2013
Intern
American Income Life Insurance
07.2013 - 09.2013
Intern
Baltimore City Department of Social Services
08.2012 - 01.2013
Business Administration
Morgan State University
Baltimore Polytechnic Institute