Norma Esparza
Sacramento,CA
Summary
Driven professional with a proven track record at Elica Health Centers, golden retriever personality, sure to enhance patient/ animal safety through expert infection control and sterilization techniques. Excelled in patient relations and efficient dental office operations, demonstrating exceptional organizational skills and a commitment to patient confidentiality. Achieved significant improvements in patient satisfaction and operational efficiency. Bilingual in both languages, English and Spanish, fast learner and very passionate about helping others and their fluffy best friends!
Overview
2
2
years of professional experience
Work History
Dental Sterilization Technician
Elica Health Centers
04.2024 - Current
- Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Supported efficient dental procedures by preparing and organizing instruments for each appointment.
- Improved patient satisfaction levels with timely turnover of properly sterilized instruments during busy schedules.
- Monitored inventory levels to keep all medical equipment properly stocked.
Dental Receptionist
Elica Health Centers
12.2022 - 04.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions. And in both English and Spanish.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
Education
Hiram W. Johnson High School
Sacramento, CA06.2022
Skills
- HIPAA understanding
- Patient confidentiality
- Infection control expertise
- Cross-Contamination Prevention
- Dental Equipment Maintenance
- Ultrasonic cleaner usage
- Handpiece care knowledge
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Organizational Skills
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Sterilization Technician
Elica Health Centers
04.2024 - Current
Dental Receptionist
Elica Health Centers
12.2022 - 04.2024
Hiram W. Johnson High School
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