Summary
Overview
Work History
Education
Skills
Timeline
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Lily Dunn

Florence,OR

Summary

Proven Dental Sterilization Technician and Customer Service Representative with a track record of enhancing patient safety by adhering to OSHA and CDC guidelines at Hunt Family Dentistry. Excelled in reducing cross-contamination risks and resolving customer disputes, showcasing strong infection control expertise and empathy. Demonstrates exceptional teamwork, attention to detail, and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Dental Sterilization Technician

Daren Hunt
09.2023 - Current
  • Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
  • Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
  • Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
  • Received deliveries to stock supply closet and manage inventory of dental products and equipment.
  • Improved patient satisfaction levels with timely turnover of properly sterilized instruments during busy schedules.
  • Greeting customers, answering questions, addressing complaints, and providing information
  • Helping backup front desk by scheduling appointments, taking payments, and keeping the front desk tidy and presentable.

Customer Service Representative

Tammy Butler
07.2020 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Winter Lakes High School
Coquille, OR
06.2022

Skills

  • HIPAA understanding
  • Patient confidentiality
  • Infection control expertise
  • Cross-Contamination Prevention
  • OSHA Compliance
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Multitasking

Timeline

Dental Sterilization Technician

Daren Hunt
09.2023 - Current

Customer Service Representative

Tammy Butler
07.2020 - 05.2023

High School Diploma -

Winter Lakes High School

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Lily Dunn