Angelica Rentas
Lawrence,MA
Summary
Dynamic customer service professional with experience at Marshalls, adept at streamlining processes and enhancing guest satisfaction. Proven ability to build relationships and resolve issues effectively, leveraging strong empathy and attention to detail. Recognized for reducing wait times and fostering loyalty through exceptional service and teamwork.
Overview
10
10
years of professional experience
Work History
Ticketing Staff
Marshalls
09.2022 - Current
- Provided support to supervisors during high-volume periods, assisting with additional tasks as needed.
- Streamlined the ticket purchasing process for a smoother guest experience.
- Collaborated with team members to ensure timely resolution of customer issues, resulting in increased loyalty.
- Reduced wait times by quickly processing payments and issuing tickets during peak hours.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Cashier
Walmart
09.2021 - 11.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Waitress
Burtons Grill
09.2019 - 01.2022
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Cashier
Market Basket
04.2015 - 05.2017
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Improved efficiency, organized checkout area for optimal workflow.
- Increased sales of promotional items by informing customers about current offers.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Medical Customers Service
Lawrence, MALawrence High School
Lawrence, MA06.2021
Skills
- Airline reservation systems
- Empathy and patience
- Itinerary planning
- Complaint handling
- Teamwork and collaboration
- Positive attitude
- Customer service
- Listening skills
- Attention to detail
- Cleaning and sanitizing
- Reliability
- Relationship building
Languages
English
Native or Bilingual
Timeline
Ticketing Staff
Marshalls
09.2022 - Current
Cashier
Walmart
09.2021 - 11.2022
Waitress
Burtons Grill
09.2019 - 01.2022
Cashier
Market Basket
04.2015 - 05.2017
Medical Customers Service
Lawrence High School
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