Marketing
Angelica Reyes
Retail Store Manger
Houston,TX
Summary
Driven Retail Store Manager with a proven track record at T-Mobile, enhancing sales growth and customer satisfaction through strategic merchandising and effective staff management. Fluent in Spanish, adept at sales leadership and retail operations, significantly improved market presence by recruiting top talent and implementing innovative training programs.
Overview
13
13
years of professional experience
1
1
Language
Work History
Retail Store Manager
T-Mobile
03.2015 - Current
- Maintained a clean and organized store appearance to enhance theoverall shopping experience for customer
- Completed routine store weekly inventory counts.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Maintained customer satisfaction and utilized referral program to increase foot traffic.
- Collaborated with upper management to develop strategic plans for store and market growth.
- Recruited and retained top talent, routinely provided positive and constructive feedback, and trained team members in successful strategies to meet operational and sales targets.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Coordinated staff training sessions for the district on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Cast Member, Team Lead, Assistant Manager
Chuck E Cheese
02.2011 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Selected to be part of the international training team & helped open/train a brand new franchise in Trinidad & Tobago (2014)
Education
Associate of Arts - Education
Houston Community College
Houston, TX 05.2001 -
High School Diploma -
Klein Forest High School
Houston, TX 05.2001 -
Skills
Sales Leadership
Retail Operations
Sales Growth
Customer Service
Staff Management
Goal Setting
Highly motivated
Inventory Control
Retail Employee Training
Hiring and Training
Performance monitoring
Spanish Fluency
Accomplishments
- Managed a store that exceeded company targets in every category during Q1 2024
- Two time "Star of Texas" winner
- Multiple quarter Winner's Circle winner Y.O.Y
Interests
Content Creation
Timeline
Retail Store Manager
T-Mobile
03.2015 - Current
Cast Member, Team Lead, Assistant Manager
Chuck E Cheese
02.2011 - 03.2015
Associate of Arts - Education
Houston Community College
05.2001 -
High School Diploma -
Klein Forest High School
05.2001 -