Marcos Marin
Leander,TX
Summary
Customer Service Specialist dedicated to issue resolution and enhancing company reputation. Expertise in active listening and efficient problem-solving has fostered strong client relationships. Demonstrates adaptability and quick learning ability, effectively supporting organizational demands. A reliable team member known for punctuality, accuracy, and a commitment to process improvement for greater productivity.
Overview
5
5
years of professional experience
Work History
Army Trainee
BootCampDigital
Fort Sill, OK
09.2023 - 07.2024
- Maintained positive working relationship with fellow staff and management.
- Went to bootcamp for the US Army, did not complete it due to injury and had to come back home
- Facilitated training sessions for new employees on company policies and procedures.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Security Guys
Security Officer
Leander, TX
02.2023 - 09.2023
- Secure area that assigned to, work independently, ability to work overnight and varies hours for contract
- Customer service when needed
- Work on an individual basis with limited guidance or supervision
- Reviewed delivery documents and orders and reported errors to supervisor.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Customer Service Representative
Tesla, Inc
Austin, TX
09.2022 - 02.2023
- Customer service rep when needed
- Complete standard work process and follow work instructions, procedures, and rotate as required
- Demonstrate flexibility as needed by the business
- Operate complex manufacturing equipment under supervision
- Forklift driver
- Escalate technical and process issues to the appropriate support groups and leaders
- Contacted customers about potential service upgrades, new services and account changes.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative and Server
Storm’s Restaurant
Bertram, TX
05.2019 - 08.2021
- Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks
- Customer service to each customer
- Gathered customer feedback through surveys and used the data to improve customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Graduate Certificate -
Burnet High School
Burnet, TX01.2020
Skills
- Customer service
- Attention to detail
- Communication
- Creativity
- Fast learner
- Team member support
- Equipment set up
- Conflict resolution
- Administrative support
- Workflow management
- Multitasking and organization
- Technical skills
- Leadership qualities
- Workload allocation
- Data entry
- Time management
- Team collaboration
- Critical thinking
- Performance improvement
- Clerical support
- Vehicle operation
- Relationship building
- Operations support
- Issue troubleshooting
References
References available upon request.
Timeline
Army Trainee
BootCampDigital
09.2023 - 07.2024
Security Guys
Security Officer
02.2023 - 09.2023
Customer Service Representative
Tesla, Inc
09.2022 - 02.2023
Customer Service Representative and Server
Storm’s Restaurant
05.2019 - 08.2021
Graduate Certificate -
Burnet High School
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