Angelica Rico
New Braunfels,TX
Summary
Dynamic and bilingual professional with over 8 years of restaurant experience, excelling in customer service and problem-solving. At IHOP, I trained new servers and enhanced guest satisfaction through effective communication. Proven ability to manage high-volume environments while maintaining quality and efficiency in service delivery.
Overview
3
3
years of professional experience
Work History
Shopper
Instacart
Hays County, Comal County
09.2023 - Current
- Assisted in selecting and purchasing quality products based on customer preferences.
- Learned to navigate store layouts efficiently for optimal shopping experiences.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Adapted to varying customer needs while maintaining a positive attitude.
Server
IHOP
San Marcos, TX
10.2024 - 12.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service protocols, and restaurant operations.
- Managed multiple tables efficiently while maintaining a positive guest experience.
Cook
Evo Entertainment
San Marcos, TX
05.2025 - 10.2025
- Prepared and cooked diverse menu items following established recipes and safety standards.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Assisted in inventory management, tracking supplies, and minimizing waste through efficient practices.
- Collaborated with team members to execute high-volume meal services during peak hours.
Expo Runner
Laynes Chicken Fingers
San Marcos, TX
01.2025 - 05.2025
- Managed timely delivery of food orders to ensure customer satisfaction
- Coordinated with kitchen staff to streamline order preparation process
- Trained new team members on efficient running techniques and service standards
- Maintained cleanliness and organization of dining and kitchen areas
Education
High School Diploma - General
La Vista/La Sierra High School
Fullerton, CA11.2014
Skills
-Bilingual
-8 years of restaurant experience
-Outstanding customer service and problem solving skills
-outstanding communication and customer satisfaction
Timeline
Cook
Evo Entertainment
05.2025 - 10.2025
Expo Runner
Laynes Chicken Fingers
01.2025 - 05.2025
Server
IHOP
10.2024 - 12.2025
Shopper
Instacart
09.2023 - Current
High School Diploma - General
La Vista/La Sierra High School