Yulia Kazantseva
Antelope,CA
Summary
Result-driven and bilingual customer service professional, with six years of customer service experience delivering exceptional service in high-volume and a fast paced environment. Fluent in Russian with a strong ability to facilitate clear and effective communication for customers with limited English. Skilled in resolving inquiries and providing personalized solutions. Passionate about supporting diverse communities and contributing to consumer education. Recognized for excellent interpersonal skills, efficiency, and a proactive approach to problem solving.
Overview
6
6
years of professional experience
Work History
Shopper
Whole Foods Market
04.2019 - Current
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Assisted in training new hires on store protocols, fostering a supportive learning environment for all employees.
Education
Associate of Science - Social And Behavioral Sciences
Sierra College
05.2016
Associate of Arts - Psychology
Sierra College
05.2016
Skills
Proficient In:
-Outlook
-Microsoft Word
-Microsoft Excel
-Google Docs
-Bilingual: Russian
- Documentation and Recordkeeping
- Written and verbal communication
- Cultural Competency
- Customer Relationship Management
- Behavioral support
- Email Communication
Timeline
Shopper
Whole Foods Market
04.2019 - Current
Associate of Science - Social And Behavioral Sciences
Sierra College
Associate of Arts - Psychology
Sierra College
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