Yulia Kazantseva
Antelope,CA
Summary
Dynamic and detail-oriented professional with a strong foundation in behavioral sciences and psychology, bolstered by hands-on experience as a Whole Foods Shopper. Possessing two associate degrees, I offer a deep understanding of human behavior and cognitive processes. Through my experience as a Whole Foods Shopper, I've developed strong organizational skills and attention to detail. Now, I aim to apply these abilities effectively as an office assistant in the welfare sector, contributing to administrative excellence and operational efficiency within the organization.
Overview
5
5
years of professional experience
Work History
Shopper
Whole Foods Market
04.2019 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Assisted in training new hires on store protocols, fostering a supportive learning environment for all employees.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Associate of Science - Social And Behavioral Sciences
Sierra College
Rocklin, CA05.2016
Associate of Arts - Psychology
Sierra College
Rocklin, CA05.2016
Skills
- Documentation and Recordkeeping
- Written and verbal communication
- Cultural Competency
- Customer Relationship Management
- Behavioral support
- Email Communication
Proficient in:
-Microsoft Word
-Microsoft Excel
-Google Docs
-Google Sheets
Languages
Russian
Native or Bilingual
Timeline
Shopper
Whole Foods Market
04.2019 - Current
Associate of Science - Social And Behavioral Sciences
Sierra College
Associate of Arts - Psychology
Sierra College
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