Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jordan Hogan

Jordan Hogan

Buena Vista,VA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Shopper

Spark
09.2024 - Current
  • Developed efficient shopping routes to optimize time spent on assignments.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Implemented process improvements that enhanced overall shopping efficiency and accuracy.
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.

Instacart Shopper

Instacart
10.2023 - Current
  • Streamlined order picking processes to enhance delivery efficiency and accuracy.
  • Collaborated with team members to ensure timely fulfillment of customer orders.
  • Maintained organized inventory systems for optimized stock management and retrieval.
  • Developed strong relationships with customers to improve satisfaction and repeat business.
  • Monitored product availability and quality to ensure compliance with company standards.
  • Implemented feedback mechanisms to identify areas for process improvement and customer experience enhancement.

Security Officer

Securitas Security Services
07.2023 - 11.2023
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to identify and mitigate potential hazards.
  • Responded promptly to alarms and incidents, coordinating with law enforcement when necessary.
  • Maintained detailed logs of daily activities, observations, and incidents for reporting purposes.

Satellite Installation Technician

Via Satellite
06.2022 - 11.2022
  • Installed satellite systems, ensuring optimal signal quality and performance for residential and commercial clients.
  • Conducted thorough site surveys to determine installation requirements and client specifications.
  • Trained junior technicians on installation techniques, safety protocols, and troubleshooting methods.
  • Diagnosed and resolved technical issues related to satellite equipment, enhancing customer satisfaction rates.

Accounts Payable Clerk

Munters
11.2021 - 05.2022
  • Processed and verified invoices for accuracy and compliance with company policies.
  • Managed vendor relationships to resolve discrepancies and ensure timely payments.
  • Implemented automated invoice processing system, enhancing efficiency and reducing errors.
  • Reconciled monthly statements, ensuring alignment with accounting records and resolving variances.

Customer Service Account Specialist

First Service Residential
12.2018 - 06.2021
  • Managed customer accounts, ensuring accurate data entry and timely updates to maintain service quality.
  • Developed training materials for onboarding new team members, enhancing overall team efficiency.
  • Collaborated with cross-functional teams to streamline processes, improving response times to customer inquiries.
  • Managed high volume of inbound calls, maintaining a professional demeanor and ensuring timely resolution of concerns.
  • Delivered exceptional customer support through effective communication and problem resolution strategies.

Technician

Proctor and Gamble
03.2018 - 11.2018
  • Operated and maintained production machinery to ensure efficient workflow and minimize downtime.
  • Conducted quality inspections on finished products, ensuring adherence to safety and quality standards.
  • Collaborated with cross-functional teams to streamline processes and improve overall productivity.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Loss Prevention Specialist

Macys Logistics
08.2017 - 03.2018
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Analyzed inventory discrepancies to identify patterns of shrinkage and recommend corrective actions.
  • Collaborated with management to create strategies addressing identified vulnerabilities in loss prevention processes.

Forklift driver

Manpower
10.2016 - 08.2017
  • Operated forklifts to transport materials and products within warehouse environment.
  • Conducted regular equipment inspections to ensure safety and compliance standards were met.
  • Assisted in organizing warehouse layout for optimal space utilization and accessibility of frequently used items.

Cherry Picker Operator

Target Distribution Center
09.2016 - 10.2016
  • Operated cherry picker to efficiently retrieve and transport merchandise within warehouse environment.
  • Conducted routine safety checks on equipment to ensure compliance with operational standards.
  • Collaborated with team members to streamline inventory processes, enhancing overall workflow efficiency.
  • Utilized strong communication skills to coordinate tasks with supervisors, ensuring alignment with project goals and timelines.

Cherry Picker Operator

Macy's Logistics
08.2015 - 12.2015
  • Ensured timely completion of projects by effectively managing cherry picker resources and prioritizing assignments.
  • Assisted in optimizing storage layouts, improving accessibility of high-demand products.
  • Implemented quality control measures to minimize errors during order picking operations.
  • Led efforts in maintaining a clean and organized work area, promoting safety and productivity standards.

Club Security

Azteca Sports Bar and Grill
08.2014 - 08.2015
  • Analyzed data security risks and performed preventive measures.
  • Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
  • Maintained premises security for personnel safety and loss prevention.

Education

GED -

Adult Learning Center
Manassas, VA

Associate of Science - Business Administration

Valley College
Martinsburg, WV

Bachelor of Science - Audio Engineer/Music Production

Full Sail University
Winter Park, FL
09-2023

Skills

  • Proficient in cherry picker usage
  • Experienced in utilizing RF scanning technology
  • Rapid skill acquisition
  • Safety-conscious
  • Reliable professional commitment
  • Responsive to new challenges
  • Strategic leadership
  • Staff coordination
  • Strong self-assurance
  • Analytical problem solving
  • Consistent reliability
  • Original concept development
  • Prioritization and scheduling
  • Experienced with Microsoft Office applications
  • Account management
  • Training and mentoring
  • Schedule management
  • Proficient in Protools
  • Customer relationship management
  • Customer service
  • Computer skills

Timeline

Shopper

Spark
09.2024 - Current

Instacart Shopper

Instacart
10.2023 - Current

Security Officer

Securitas Security Services
07.2023 - 11.2023

Satellite Installation Technician

Via Satellite
06.2022 - 11.2022

Accounts Payable Clerk

Munters
11.2021 - 05.2022

Customer Service Account Specialist

First Service Residential
12.2018 - 06.2021

Technician

Proctor and Gamble
03.2018 - 11.2018

Loss Prevention Specialist

Macys Logistics
08.2017 - 03.2018

Forklift driver

Manpower
10.2016 - 08.2017

Cherry Picker Operator

Target Distribution Center
09.2016 - 10.2016

Cherry Picker Operator

Macy's Logistics
08.2015 - 12.2015

Club Security

Azteca Sports Bar and Grill
08.2014 - 08.2015

GED -

Adult Learning Center

Associate of Science - Business Administration

Valley College

Bachelor of Science - Audio Engineer/Music Production

Full Sail University

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Jordan Hogan