Ida Diaz
Springfield,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Spark
08.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Expedited deliveries to meet customer deadlines and requirements.
Administrative Assistant
Gandara Mental Health Center
09.2019 - 11.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
PCA
International Health Services
06.2012 - 08.2019
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
Education
High School Diploma -
Bridge Academy
Springfield, MAGraduate Certificate - Spanish Medical Interpreter
STCC
Springfield, MA11-2025
Skills
- Time management
- Positive attitude
- Teamwork and collaboration
- Customer service
- Telephone reception
- Data entry
- Intercultural sensitivity
- Documentation skills
- Relationship building
- Confidentiality practices
- Translation services
- Interpretation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Gandara Mental Health Center
09.2019 - 11.2023
Delivery Driver
Spark
08.2018 - Current
PCA
International Health Services
06.2012 - 08.2019
High School Diploma -
Bridge Academy
Graduate Certificate - Spanish Medical Interpreter
STCC