Emily Dill
Crown Point,IN
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Shopper
Instacart
02.2023 - Current
- Made adequate replacements for the customer's items.
- Talked with the customers about replacements and adding items, as well as how to navigate the app.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Crew Member
Chipotle
10.2021 - 01.2023
- Answered the phone, and costumer's questions.
- Trained new employees on all of the different jobs.
- Helped to make sure the costumers got what they were looking for.
- Worked front counter, drive-thru, cash register, and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked hard to maintain a clean store.
Sandwich Artist
Subway
02.2021 - 08.2021
- Greeted guests, promoted specials, and took orders.
- Answered the phon,e as well as costumer's questions.
- Trained team members to prepare sandwiches and other items according to instructions.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Assisted customers in choosing menu items by providing food complementing information.
Education
High School Diploma -
Crown Point High School
Crown Point, IN05.2023
Skills
- Communications Management
- Proficient in Adobe premier, audition, and photoshop
- Team Goals
- Compassionate Care
- Safety Measures
- Information Management
- Operational Efficiency
- Organize Files
Martial Arts
I am currently a first degree black belt which means that I am an instructor in my dojo. With being able to do this I have developed many skills that have allowed me to better communicate with people. I have learned how different people are able to in different ways and how to explain in a way that best works for them.
Robotics
Throughout Middle and High School I was on the Robotics team. This gave me great time management and fast thinking skills, because if something broke I would have little time to fix it, so I would have to come up with something fast to continue to compete.
Radio & TV
While in High School I was apart of the radio and tv class and this helped me to gain better writing and researching skills. Every week I could have to find a news story to write about. I would have to do my research on the topic to find out as much as possible, as well as making sure that the websites were accurate and not false.
Timeline
Shopper
Instacart
02.2023 - Current
Crew Member
Chipotle
10.2021 - 01.2023
Sandwich Artist
Subway
02.2021 - 08.2021
High School Diploma -
Crown Point High School