Angelica Rodriguez
Chicago,IL
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
10
10
years of professional experience
Work History
Consolidation Specialist
Lurie Children's Hospital
225 E Chicago Ave, Chicago IL 60611
12.2022 - Current
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed billing calls and answered questions from patients
- Assisted in reconciling deposit and patient collections.
- Logged charges and payments within [Epic].
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Patient Financial Counselor
Advocate Christ Medical Center
4440 W 95th St, Oak Lawn, IL 60453
04.2019 - 12.2022
- Analyzed customer financial records to determine appropriate payment plan.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Gathered demographic and insurance information to register patients for medical appointments.
Referral Coordinator
Oak Street Health
Oak Brook, IL
01.2018 - 03.2019
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Receptionist Administrator
Mile Square Health Center
University of Illinois Mile Square Health Center
02.2017 - 01.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Patient Access Representative
UI Health Family Medicine Center at University
722 W Maxwell St, Chicago, IL 60607
03.2014 - 02.2017
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Education
GED -
Richard J. Daley College
08.2012
Skills
- Financial Documentation
- Payment Processing
- Eligibility Determination
- Medical Billing
- Customer Service
- HIPAA Compliance
- Payment Plan Options
- Insurance Claims Analysis
- Medical Billing Processing
Languages
Spanish
Native or Bilingual
Timeline
Consolidation Specialist
Lurie Children's Hospital
12.2022 - Current
Patient Financial Counselor
Advocate Christ Medical Center
04.2019 - 12.2022
Referral Coordinator
Oak Street Health
01.2018 - 03.2019
Receptionist Administrator
Mile Square Health Center
02.2017 - 01.2018
Patient Access Representative
UI Health Family Medicine Center at University
03.2014 - 02.2017
GED -
Richard J. Daley College