ANGELICA RODRIGUEZ
Brooklyn,NY
Summary
Multifaceted Administrative Professional with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and serving as the liaison between different branch offices. Recognized for ability to complete tasks efficiently and productively.
Overview
5
5
years of professional experience
Work History
PCA Coordinator
Edison Home Care
Brooklyn , NY
06.2023 - Current
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Reviewed reports on caregivers attendance, productivity and effectiveness.
- Recommended solutions related to staffing issues as needed.
- Reviewed caregivers' work to check adherence to quality standards and proper procedures.
- Maintained records of patients' needs and preferences.
- Resolved patient complaints in a timely manner while upholding company standards.
- Facilitated communication between different departments in order to resolve issues quickly.
- Collaborated with vendors to arrange contracts for services or products needed by patient
- Ran daily temp reports to assure all cases were properly staffed.
- Reminded caregivers of any upcoming in service classes that collided with their daily schedule as well as provided replacements to the patients as needed
Placement & Utilization Support Coordinator
Elderplan, HomeFirst
07.2021 - 11.2023
- Provided High quality customer service via phone & email
- Acted as a liaison between the vendors and both care management and enrollment department
- Authorized services based on medically approved plan of care information provided by the nurse care management team
- Processed disenrollments for existing Homefirst/Map members
- Created authorizations on both systems of Healthrules Payor and HHA Exchange
- Adjusted any discrepancies in schedules, units, or any other information as necessary.
Authorizations Specialist
True Care
11.2019 - 07.2021
- Acts as a support to staff on provider authorizations and claims processing
- Manual data entry such as, Entering new patient profiles, holds, hospitalizations, Increases & decreases
- Assist in resolving vendor payment issues and communicating directly with the contract to obtain an adjustment in authorizations.
- Monitor authorization queues and workload frequently to complete all task requests daily
- Monitor right fax to ensure faxes are successfully transferred
- Alerting the coordination teams on any increases or decreases in services as well as dis-enrollments
- Data entry for the Authorization Team in processing all authorizations and re-authorizations for timely, continuity of service
Reception Manager / Bookkeeper
NY Moore Hostel
- 11.2019
- Managing and training all staff members
- Answering phones and general questions about our establishment
- Adjusting rates and matching competitors
- Reconciling bookings from third party vendors such as (booking.com, Hostelworld.com, Agoda)
- Cleaning of office and common areas
- Organizing all bookings on software (Backpack.com)
- Providing our guest with tips on sites in NYC- Guiding them with best recommendations on restaurants, Museums, or other events
- Updating events board with the latest events in NYC
- Wrapping cash payments at the end of shift.
Education
Berkeley College
Washington Irving HS
Skills
- Microsoft Word
- Excel
- Outlook
- Powerpoint
- SharePoint
- Database management
- Calendar management
- Quickbooks
- Proficiency with photocopiers
- Scanners
- HHA Exchange
- Accurate data entry
- Inventory and supply management
- Editing
- Proofreading
- Billing
- Record-keeping
- HIPAA Compliance
Timeline
PCA Coordinator
Edison Home Care
06.2023 - Current
Placement & Utilization Support Coordinator
Elderplan, HomeFirst
07.2021 - 11.2023
Authorizations Specialist
True Care
11.2019 - 07.2021
Reception Manager / Bookkeeper
NY Moore Hostel
- 11.2019
Berkeley College
Washington Irving HS