Christopher W. Scott
Brooklyn,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Lead Generation Specialist
Renewal By Anderson
08.2025 - Current
- Collaborated with team members to streamline communication processes within the department.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences and increased sales by 10%
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained accurate records of customer interactions and service outcomes for reporting purposes
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
NYC Department of Environmental Protection (DEP)
06.2023 - 08.2023
- Provided exceptional customer service with respect, professionalism, and attentiveness.
- Resolved customer inquiries and issues to ensure satisfaction and positive outcomes.
- Effectively utilized constructive feedback to improve performance and skills.
- Worked collaboratively with peers, maintaining a positive attitude and presence.
- Managed high-stress situations effectively managed over 50 calls daily, maintaining professionalism under pressure while resolving disputes or conflicts.
Camp Counselor
Summer Youth Employment Program (SYEP)
07.2019 - 08.2022
- Led and mentored children in camp activities, fostering a safe and engaging environment.
- Demonstrated teamwork and cooperation while collaborating with colleagues.
- Followed instructions from superiors and implemented directives effectively.
- Maintained punctuality, diligence, and a positive attitude toward all responsibilities.
- Led groups of 25 children safely through a variety of camp activities.
Education
Bachelor of Science - Business Administration in Finance,
Seton Hall University
South Orange, NJ05-2026
Bachelor of Science - Liberal Arts
Brooklyn College
Brooklyn, NY01.2022
Skills
- Consultative leadership
- Collaborative team engagement
- Engaged contributor in group settings
- Critical thinking in problem resolution
- Dispute resolution
- Sales expertise
- Business development
- Brand representation
- Active listening
- Critical thinking
Timeline
Lead Generation Specialist
Renewal By Anderson
08.2025 - Current
Customer Service Representative
NYC Department of Environmental Protection (DEP)
06.2023 - 08.2023
Camp Counselor
Summer Youth Employment Program (SYEP)
07.2019 - 08.2022
Bachelor of Science - Business Administration in Finance,
Seton Hall University
Bachelor of Science - Liberal Arts
Brooklyn College