Angelica Rodriguez
Lehigh Acres,FL
Summary
Highly motivated customer service representative with 3 years of experience in fast-paced call center environments. Knowledgeable in medical terminology to communicate effectively with claimants while maintaining HIPAA compliance. Thinks critically, solves problems, organizes claim documentation, and delivers excellent customer service.
Overview
8
8
years of professional experience
Work History
Technical Support Agent
Alorica
01.2021 - 01.2023
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Fielded average of 30 inbound phone calls to deliver support and remotely resolve service issues.
Hub Coordinator
O'Reilly Auto Parts
08.2018 - 04.2021
- Oversees all daily HUB operations and ensures all 8 route drivers are ready to leave by their scheduled times ensuring timely delivery
- Processes merchandise, including receiving and accounting for these items at the Hub location
- Ensures all aspects of Hub operations are completed accurately and maintained for peak efficiency
CNA/MedTech
American House
01.2017 - 08.2018
- Answering patient calls and ensuring they are as comfortable as possible
- Monitored and recorded resident temperatures and blood pressure 3 times per day
- Transporting and moving patients, including helping them get into wheelchairs or beds
Domestic Engineer
Self-Employed
01.2015 - 01.2017
- Built positive and nurturing environments to support child social and emotional growth.
- Expertly juggled multiple projects and priorities like childcare, scheduling, and educational / after-school activities
- Exhibit professionalism and composure in stressful circumstances.
- Assisted with light housekeeping duties as well as running errands.
Education
High School Diploma -
City Of Palms Charter
Fort Myers, FL01.2015
Skills
- Application support
- Network configuration
- Remote support
- Technical support
- Hardware troubleshooting
- Customer service
Timeline
Technical Support Agent
Alorica
01.2021 - 01.2023
Hub Coordinator
O'Reilly Auto Parts
08.2018 - 04.2021
CNA/MedTech
American House
01.2017 - 08.2018
Domestic Engineer
Self-Employed
01.2015 - 01.2017
High School Diploma -
City Of Palms Charter
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