Angelica Rodriguez
Kissimmee
Summary
Organized and detail-oriented administrative professional with proven success in office management and special projects. Demonstrates expertise in project management, financial tracking, customer relationship management, and marketing. Strategic planner with a strong understanding of industry practices, driving results through effective leadership and resourcefulness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operational administrator
Critical response Strategies
Ochopee
06.2025 - 12.2025
- Organized scheduling and R&R for all employees
- Coordinated administrative tasks to support daily office operations.
- Conducted research to support project planning and decision-making processes.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail, and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Evaluated the needs of departments and delegated tasks to optimize overall production.
- Provided training to new staff on administrative procedures and office protocols.
Project Manager
Favorite Healthcare Staffing - Kansas City
Chicago
11.2023 - 12.2024
- Coordinated project schedules and resources to enhance workflow efficiency.
- Facilitated meetings to address progress, challenges, and next steps.
- Maintained comprehensive records for each project, including specifications and invoices.
- Led project teams to ensure timely delivery of healthcare staffing solutions.
- Streamlined communication between clients and staff to optimize project execution.
- Developed effective project plans and schedules to meet staffing requirements.
Case Manager
Favorite Healthcare Staffing - Kansas City
Chicago
07.2023 - 11.2023
- Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure that client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors, as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Coordinated transportation services for clients who lack access to reliable transportation.
Sales Manager
NovaCor
Orlando, FL
07.2022 - 02.2023
- Resolved customer relations issues, ensuring swift resolutions and high satisfaction levels.
- Cultivated relationships with existing customers while identifying and acquiring new clients.
- Coached employees in effective selling techniques and promoted cross-selling initiatives.
- Increased sales and profits through proactive management strategies and enhanced training programs.
- Generated contracts, reports, letters, and proposals tailored for client needs.
- Presented engaging sales pitches to potential clients, simplifying technical information to highlight features.
Youth Care Worker/Youth Care Leader
Krucial Staffing
Carrizo Springs, TX
04.2021 - 05.2022
- Completed clear and concise documentation of youth behavior and actions.
- Provided direct supervision and guidance to youth care staff members.
- Ensured compliance with all state regulations related to youth care services.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Addressed developmental needs of youth by offering new and enriching experiences.
- Evaluated needs of youth and outlined measures to address.
Construction Supervisor
Pece Of Mind
Orlando
01.2020 - 03.2021
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Complied with safety protocols and enforced proper equipment and material usage.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Reported quality of performance to site construction managers.
- Led safety training and daily meetings to update teams and reduce hazards.
- Conducted daily site inspections to ensure safety regulations were being adhered to.
Shipping and Receiving Associate
Amazon Warehouse
Orlando, FL
03.2018 - 11.2019
- Updated database with changes in carrier status.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Education
High School Diploma -
St. Cloud High School
Saint Cloud, FL05.2018
Skills
- Action plan development
- Administrative support
- Scheduling
- Project management
- Schedule creation
- Crisis intervention
- Case documentation
- Safety protocols
- Program operations
- Crisis management
- Case management
- Staff training
- Verbal and written communication
- Customer experience
- OSHA compliance
- Shelter arrangements
Languages
- English
- Spanish
Certification
• Class 'D' License
• CPR
• PHC Mental Health Support
• PHC LGBT Clinical
• PHC Human Trafficking
• PHC HIPAA Compliance
• FEMA Certification - FEMA IS-100.c FEMA IS-200.c. FEMA IS-700-b FEMA IS-800.d FEMA IS-388 FEMA IS-405 FEMA IS-2900. A
• CPR
• PHC Mental Health Support
• PHC LGBT Clinical
• PHC Human Trafficking
• PHC HIPAA Compliance
• FEMA Certification - FEMA IS-100.c FEMA IS-200.c. FEMA IS-700-b FEMA IS-800.d FEMA IS-388 FEMA IS-405 FEMA IS-2900. A
Timeline
Operational administrator
Critical response Strategies
06.2025 - 12.2025
Project Manager
Favorite Healthcare Staffing - Kansas City
11.2023 - 12.2024
Case Manager
Favorite Healthcare Staffing - Kansas City
07.2023 - 11.2023
Sales Manager
NovaCor
07.2022 - 02.2023
Youth Care Worker/Youth Care Leader
Krucial Staffing
04.2021 - 05.2022
Construction Supervisor
Pece Of Mind
01.2020 - 03.2021
Shipping and Receiving Associate
Amazon Warehouse
03.2018 - 11.2019
High School Diploma -
St. Cloud High School