Angelica Rodriguez
Summary
Organized and detail-oriented administrative professional with proven success in office management and special projects. Demonstrates expertise in project management, financial tracking, customer relationship management, and marketing. Strategic planner with a strong understanding of industry practices, driving results through effective leadership and resourcefulness. Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Specialist
GardaWorld Federal Services
Ochopee
01.2026 - Current
- Managed administrative operations for a high-volume government contract site, supporting daily workforce coordination for more than 200 employees across multiple departments and shifts.
- Created and updated employee schedules, ensuring compliance with operational requirements and site headcount needs while maintaining proper staffing coverage.
- Developed and implemented employee rotation systems for R&R and vacation scheduling, balancing operational demands while maintaining site staffing levels and minimizing coverage gaps.
- Maintained master rosters, attendance records, and personnel tracking systems to ensure accurate workforce reporting and real-time operational visibility.
- Coordinated onboarding processes for new employees, including document collection, orientation guidance, credential verification, and system access support.
- Assisted employees with HR and administrative processes such as travel coordination, housing assignments, transportation scheduling, payroll support, and policy guidance.
- Prepared and distributed daily operational reports and staffing updates for site leadership, enhancing visibility of personnel status.
- Monitored employee attendance and leave requests, ensuring compliance with company policies while facilitating efficient schedule adjustments.
- Coordinated transportation logistics, including airport shuttles, staff movement, and site arrival/departure schedules for rotating personnel.
- Managed sensitive employee information and administrative documentation with a high level of confidentiality, accuracy, and organization.
- Supported cross-functional operations by collaborating with security leadership, HR, operations management, and external departments to maintain efficient site operations.
Operational administrator
Critical response Strategies
Ochopee
06.2025 - 12.2025
- Managed employee scheduling and R&R rotations for a large workforce while ensuring operational coverage and compliance with site staffing requirements.
- Coordinated and oversaw administrative operations to support efficient day-to-day site and office functions in a fast-paced environment.
- Conducted research and compiled operational data to assist leadership with workforce planning, reporting, and decision-making processes.
- Provided comprehensive administrative support to management and staff, ensuring smooth communication and workflow across departments.
- Managed high-volume email communications, organized incoming correspondence, and distributed information accurately and efficiently.
- Maintained and updated personnel records, schedules, and operational databases with a high level of accuracy and confidentiality.
- Assessed departmental operational needs and coordinated task delegation to improve productivity, efficiency, and staffing organization.
- Trained and onboarded new employees on administrative procedures, scheduling systems, office protocols, and company policies.
Project Manager
Favorite Healthcare Staffing - Kansas City
Chicago
11.2023 - 12.2024
- Led project teams to ensure timely delivery of healthcare staffing solutions.
- Developed effective project plans and schedules to meet staffing requirements.
- Coordinated project schedules and resources to improve workflow efficiency for project delivery.
- Streamlined communication between clients and staff to optimize project execution.
- Facilitated meetings to address progress, challenges, and next steps.
- Maintained comprehensive records for each project, including specifications and invoices.
Case Manager
Favorite Healthcare Staffing - Kansas City
Chicago
07.2023 - 11.2023
- Functioned as the primary liaison among clients, families, caregivers, social service agencies, and multidisciplinary teams to promote smooth communication and effective coordination of services.
- Functioned as the primary liaison among clients, families, caregivers, social service agencies, and multidisciplinary teams to promote smooth communication and effective coordination of services.
- Collaborated closely with healthcare providers, case managers, and external partners to develop and coordinate effective treatment and support plans.
- Maintained detailed and compliant case documentation, ensuring accuracy, confidentiality, and adherence to organizational and regulatory standards.
- Prepared comprehensive reports, case summaries, and status updates for leadership review and operational decision-making.
- Maintained detailed and compliant case documentation, ensuring accuracy, confidentiality, and adherence to organizational and regulatory standards.
- Prepared comprehensive reports, case summaries, and status updates for leadership review and operational decision-making.
- Oversaw multiple cases and operational priorities simultaneously while maintaining strong organizational efficiency and client satisfaction.
- Demonstrated strong leadership, communication, and problem-solving skills in fast-paced and high-pressure environments.
- Supported project coordination efforts by tracking case progress, streamlining workflows, and ensuring timely completion of service objectives.
Sales Manager
NovaCor
Orlando, FL
07.2022 - 02.2023
- Increased sales and profits through proactive management strategies and enhanced training programs.
- Cultivated relationships with existing customers, identifying and acquiring new clients to expand market reach.
- Coached employees in effective selling techniques, enhancing cross-selling initiatives to drive revenue growth.
- Presented engaging sales pitches to potential clients, simplifying technical information to highlight features.
- Resolved customer relations issues, achieving high satisfaction levels through swift resolutions.
- Generated contracts, reports, letters, and proposals tailored for client needs.
Youth Care Worker/Youth Care Leader
Krucial Staffing
Carrizo Springs, TX
04.2021 - 05.2022
- Documented youth behavior and actions to support individualized care plans.
- Provided direct supervision and guidance to youth care staff members.
- Ensured compliance with all state regulations related to youth care services.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Facilitated access to essential resources like food, clothing, and shelter for youth.
- Provided new and enriching experiences to meet developmental needs of youth.
- Evaluated needs of youth and outlined measures to address.
Construction Supervisor
Pece Of Mind
Orlando
01.2020 - 03.2021
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Led safety training and daily meetings to update teams and reduce hazards.
- Conducted daily site inspections to ensure safety regulations were being adhered to.
- Complied with safety protocols and enforced proper equipment and material usage.
- Reported quality of performance to site construction managers.
Shipping and Receiving Associate
Amazon Warehouse
Orlando, FL
03.2018 - 11.2019
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored shipment schedules to ensure timely delivery and informed customers of variances.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to streamline material movements and reduce labor hours.
- Updated database to reflect accurate carrier status, enhancing tracking efficiency.
Education
High School Diploma -
St. Cloud High School
Saint Cloud, FL05-2018
Skills
- Administrative & Executive Support
- Project coordination
- Project management
- Workforce scheduling
- Facility operations
- Record Keeping
- Data management
- Crisis management
- Crisis Communication
- Facility Coordination
- Time management
- Multitasking
- Team collaboration
- Problem-solving
- Client relations
- Office Safety Standards
- Leadership support
- Staff training
- Communication skills
- Leadership support
Languages
- English
- Spanish
Certification
- • Class 'D' License
• CPR
• PHC Mental Health Support
• PHC LGBT Clinical
• PHC Human Trafficking
• PHC HIPAA Compliance
• FEMA Certification - FEMA IS-100.c FEMA IS-200.c. FEMA IS-700-b FEMA IS-800.d FEMA IS-388 FEMA IS-405 FEMA IS-2900. FEMA IS-244.c FEMA IS-241.c FEMA IS-241.c FEMA IS-240.c FEMA IS-235.c FEMA IS-230.e FEMA IS-120.c
Timeline
Administrative Specialist
GardaWorld Federal Services
01.2026 - Current
Operational administrator
Critical response Strategies
06.2025 - 12.2025
Project Manager
Favorite Healthcare Staffing - Kansas City
11.2023 - 12.2024
Case Manager
Favorite Healthcare Staffing - Kansas City
07.2023 - 11.2023
Sales Manager
NovaCor
07.2022 - 02.2023
Youth Care Worker/Youth Care Leader
Krucial Staffing
04.2021 - 05.2022
Construction Supervisor
Pece Of Mind
01.2020 - 03.2021
Shipping and Receiving Associate
Amazon Warehouse
03.2018 - 11.2019
High School Diploma -
St. Cloud High School