ANGELICA ROMERO
Tucson
Summary
My professional experience is to be very committed to address and have high knowledge and proactive responsibilities. I am highly qualified to consistently meet exceed my goals.
Overview
12
12
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE
CARONDELET MEDICAL GROUP
Tucson, Arizona
07.2022 - Current
- Performs Registration/check-in processes, performing data entry, providing patients with appropriate information and intake forms, obtaining necessary signatures
- Answering Office Phones, Scheduling Appointments, Maintaining Appointments, Confirming appointments for the following day as necessary and ensures patients are prepared upon arrival or scheduled visits
- Collects accurate patient demographics, enters data into electronic system.Verifies and updates clinical and demographic records
- Verifies insurance eligibility benefits for services rendered with the payors and the documents appropriately. Assist and obtaining or validating pre-certification, referral’s and authorization. Gathered forms and copied insurance cards to collect patient information for billing and insurance
- Maintained and obtained medical records, enter documentation and communication within EMR/Athena.
- Receives, balances and performs daily processing of cash ,checks, and credit card payments.
- Accurately posts payments received, accurately codes and enter all daily encounter forms as required, balances cash and register TOS at end of the day
- Obtaining information regarding refills, clinical questions, referral’s.Obtained client medical history, medication information, symptoms and allergies.
- Prepares written correspondence to notify patients of lab results, evaluates patient information; clinic will schedule a follow-up regarding,consult,test results whether patient will require an immediate appointment
- Demonstrate proactive interpersonal communication skills while dealing with patient concerns through telephone calls, emails and in-person conversations.Optimize patient flow by using customer service/communication skills by communicating to internal and external customers
- Provides assistance with certified mail, copy, faxes, chart retrieval
- Scan documents, clinical images, clinical test, and other non textual data into the patient’s electronic medical record
MEDICAL EQUIPMENT CUSTOMER SERVICE REPRESENTATIVE
ROTECH HEALTHCARE
Tucson, Az
02.2018 - 06.2022
- Processes paperwork-confirms tickets, input’s New Patient Set Ups and assemble charts,Dispatch orders
- Scheduling deliveries for Oxygen, Bed, Wheel chair,Npwt,Tanks
- Knowledge of Durable Medical Equipment
- Provides service for all retail/walk-in equipment request
- Clear Written and Verbal Communication Skills,Responding Via Emails, Communicate Electronically, by phone, in person and in writing, with internal and external customers.
- Scheduling Medical Appointments
- Collections,Billing
- Electronic Medical Records/EIntake
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details. Verifying Benefits and Eligibility
- Prior Authorization
- Data Entry on New Home Oxygen Set ups, Ventilators,Cpap,Bipap,NPWT, Compressor Psi
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Manages all aspects of eintake; answering the phones and receiving faxes, collecting patient and referral source information, printing tickets, assembling charts and processing paperwork
- Verifies Medicare, Medicaid and private insurance coverage and information
- Compiled and reviewed medical charts.
- Organized patient records and database to facilitate information storage and charts
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
Tucson, Az
03.2013 - 04.2017
- Answered average of 100 calls, addressing customer inquiries, solving problems and providing product information.
- Processing New Accounts
- Transfer of Service
- Payment Arrangements
- Verifying Electric Bills
- Collections
- Past Payments
- Verifying Usage
- Open/Close Customer Request
- Coordinating service request
- Average Billing
- Monthly Billing/Pre Pay Services
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
P
2010
Skills
- Medical Terminology
- ICD CODING,CPT/HCPCS
- Documentation Review
- Extensive knowledge of processing tools and spreadsheet (Word, Excel,Outlook, and Powerpoint)
- Medical Records
- Clerical/ Administrative
- Billing Adjustments and Refunds
- EMR Systems
- Customer Account Management
- Excellent Written and Verbal Communication skills
- Clerical Experience
- Statement Billings
- Typing, Filing, Data Entry
- Demonstrating working knowledge of PC/CRT/PRINTER
Timeline
PATIENT SERVICE REPRESENTATIVE
CARONDELET MEDICAL GROUP
07.2022 - Current
MEDICAL EQUIPMENT CUSTOMER SERVICE REPRESENTATIVE
ROTECH HEALTHCARE
02.2018 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
03.2013 - 04.2017
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
P
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