Angelica Rosado
Brooklyn,NY
Summary
- Personable and empathetic, equipped with strong communication and problem-solving abilities. Familiar with healthcare procedures and adept at handling patient inquiries and managing healthcare information systems. Capable of making positive impact by delivering exceptional customer service and ensuring patient satisfaction.
- Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
- Positive and compassionate, equipped with essential caregiving knowledge and practical skills in supporting daily living activities. Familiar with basic medical terminology and proficient in personal care and household management. Dedicated to enhancing well-being of individuals through attentive, personalized care.
- Energetic and reliable with knack for organizing and executing tasks efficiently. Understanding of inventory management and product placement, coupled with abilities in team collaboration and problem-solving. Committed to enhancing operational efficiency and contributing positively to team objectives.
- Offering strong organizational skills and collaborative mindset, eager to learn and develop in dynamic environment. Brings understanding of inventory processes and product placement, enhancing team effectiveness and productivity. Ready to use and develop skills in teamwork and problem-solving in Modular Team Associate role.
Overview
5
5
years of professional experience
Work History
Modular Team Associate
Walmart
10.2022 - 10.2023
- Enhanced team efficiency by implementing modular concepts in projects and daily tasks.
- Established a reputation as a reliable and dedicated team member, consistently displaying a strong work ethic and commitment to achieving both individual and collective goals.
- Increased customer satisfaction rates by consistently delivering high-quality results within agreed timeframes.
- Contributed to a positive work environment by fostering open communication and embracing diverse perspectives within the team.
- Expedited project completion times by breaking down complex tasks into manageable modules.
- Improved overall project success by coordinating with cross-functional teams for seamless communication and collaboration.
Patient Service Representative
Urgent Care
03.2020 - 09.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Home Health Aide
Addus Home Health Care
01.2019 - 02.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Education
High School Diploma -
Penn Foster
Scranton, PA05.2025
Skills
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Active Listening
- Critical Thinking
Timeline
Modular Team Associate
Walmart
10.2022 - 10.2023
Patient Service Representative
Urgent Care
03.2020 - 09.2022
Home Health Aide
Addus Home Health Care
01.2019 - 02.2020
High School Diploma -
Penn Foster