Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Rosales

Manor,Texas

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Mobility Care Associate

Mindglobal
11.2021 - 04.2023
  • Handled an average of 70 calls per day in a high call volume team, Troubleshooted service networks and company phones, De-escalted high energy calls to resolve troubleshooting and client satisfaction, Multitasked with calls and filling out tickets, Advised a variety of issues to achieve proper troubleshooting, Ordered and tracked mobile devices for clients, Updated client mobility accounts, Assisted with different projects involving bulk mobility device inventory, Memorized procedures involving a variety of companies, Assisted with prioritized teams to handle emails involving specific clients, Volunteered for overnight projects involving after hour calls and troubleshooting, Assisted with priority outbound calls, Tracked and appropriately input tickets into company based ticket system while meeting company standards.

Curbside

H-E-B
05.2020 - 11.2021
  • Shopped priority orders up to 180 items per order, Independently worked while maintaining team goals,Gathered and delivered customer orders upon arrival, Examined all groceries and exchanged damaged items to ensure customer satisfaction, Assisted other departments occasionally, Trained new partners to shop and deliver customer orders, Provided customer service to in store shoppers while completing my orders, Adapted to a fast paced environment, Communicated and problem solved during stressful situations, Trained partners on order and delivery system technology, Assisted with inbound calls when necessary, Lifted up to 40lbs daily.

Specialty Cheese

Wholefoods Market
11.2019 - 05.2020
  • Record distribution of different cheeses for the week, Collected information for inventory, Inspected cheese displays daily for food close to expiration date, Logged all expired cheese into inventory system, Cut and displayed cheese everyday, Restocked cheese and meat coolers daily, Manage specialty olive and pickle bar, Managed checklist of truck deliveries for wine, beer, cheese, and meat, Lifted 40lb cheese and specialty products, Recorded temperatures of the specialty shelves and bars ever 3 hours, Assisted other department regularly, Collected shopping carts from outside, Restocked cashier supplies.

Quality Assurance Technician

Global Resale
06.2019 - 10.2019
  • Confirmed data and specific information to match assets, Inspected and record cosmetic issues of product, Thoroughly cleaned all device before repurposing, Verified all services are accounted for, Accounted for products not standard met and delivered to correct department, Communicated as a team about new products and procedures, Assisted in special lead projects including processing new product with specific instruction, Trained employees on specific procedures, Ensured quality of product meets company standards before final shipment to customers.

Service Lead

H-E-B
08.2016 - 05.2019
  • Delegated day to day operations as well as participated, Participated in weekly lead teams and different department leaders, Coached cashiers weekly on new procedures, Organized and labeled service lead documents to maintain organized station, De-escalated and resolved customer matters, Collected and appropriately filed employee documentation, Assisted with collecting payroll, Cashiered and bagged when necessary, Volunteer and worked company events and holidays, Organized cashier incentives to help achieve weekly team goals, Trained and worked in different departments involving sanitation and floral, Served food and documented inventory for food demos, Filed daily recaps to specific department leaders, Scheduled interviews and participated in new employee screening process, Mentored new employees on cashier department procedures, Documented weekly employee recognition, Managed opening and closing checklist, Assisted with department inventory.

Food attendant

Pok-E-Jo's
05.2016 - 08.2016
  • Cashiered, Managed money for food truck events, Divided tips at the end of the shift, Verified and prepared catering order for events, Organized supplies for reservations im restaurant, Trained new employees, Handled and replaced food being served, Assisted with overnight inventory.

Opening Cashier

Cafe Express
10.2013 - 03.2016
  • Managed opening restaurant duties, Cashiered, Assisted with cash drops, Managed till and filed end of day sales for cash drops, Detailed and organized cashier station, Assisted with catering ordering and set up, Restocked department supplies while maintaining opening checklist, Assisted with inventory.

Cashier

Barnes & Noble
01.2012 - 12.2012
  • Restocked book shelves, Cashiered, Researched and set up book deliveries, Assisted with sanitation of store.

Cashier

Subway
04.2012 - 07.2012
  • Opened store, handled and prep food, made sandwiches, assisted with cash drops, cashier.

Education

Early graduate -

Del Valle Opportunity Center
Del Valle, Texas
11.2011

Certification - Cosmetology

Regency Beauty Institute
Austin, Texas
08.2013

Skills

  • Organization
  • Prioritizing
  • Problem solving abilities
  • Fast learning
  • Dependable
  • Leadership
  • Interpersonal
  • Attention to detail
  • Time management
  • Multitasking
  • Basic Computer skills
  • Self-motivation and initiative

Timeline

Mobility Care Associate

Mindglobal
11.2021 - 04.2023

Curbside

H-E-B
05.2020 - 11.2021

Specialty Cheese

Wholefoods Market
11.2019 - 05.2020

Quality Assurance Technician

Global Resale
06.2019 - 10.2019

Service Lead

H-E-B
08.2016 - 05.2019

Food attendant

Pok-E-Jo's
05.2016 - 08.2016

Opening Cashier

Cafe Express
10.2013 - 03.2016

Cashier

Subway
04.2012 - 07.2012

Cashier

Barnes & Noble
01.2012 - 12.2012

Certification - Cosmetology

Regency Beauty Institute

Early graduate -

Del Valle Opportunity Center

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Angelica Rosales