Summary
Overview
Work History
Education
Skills
Awards
Interests
Timeline
Generic

CHRISTOPHER H. LAUFFER

Greenwood,IN

Summary

Self-driven national-award-winning Account Manager with 26 years of sales and marketing experience. Excellent leadership and decision-making abilities; strong verbal, written, presentation, and interpersonal communication skills. Other core competencies include: Prospecting, Coaching & Mentoring, Consultative Selling, Relationship-building, Organization, Time Management.

Overview

22
22
years of professional experience

Work History

Senior Sales Executive 2 Mobility

AT&T
02.2024 - Current


  • Utilize consultative selling skills to overcome objections, identify key trends, uncover customer needs, and leverage industry knowledge to find and close sales opportunities
  • Strong ability to network and negotiate effectively
  • Develop new accounts and expand existing ones by establishing long-term relationships with customers
  • Cold calling, meeting or exceeding weekly quotas for cold calls and door knocks

Sales Executive

AT&T
07.2021 - 02.2024
  • Secure new agreements after evaluating opportunities with owners and developers
  • Develop and manage sales opportunities to meet sales targets
  • Create and present proposals to customers
  • Confer and consult with internal contract managers and legal to finalize contract language
  • Negotiate with Network and product teams related to product and service availability

Account Manager

AT&T
01.2009 - 07.2021
  • Directs team of sales representatives along with many other departments (depending on the project) responsible for marketing, sales, service.
  • Serves as point of contact for customers
  • Develops multi-year strategic marketing plans, monitors trends, and analyzes portfolio sales/penetration performance
  • Works across the interdepartmental team to build relationships with Engineering, Installation, Repair, Back Office, and Call Center to facilitate agenda
  • Strengthens customer relationships through regular visits, and serves as their liaison with AT&T


Regional Account Manager

AT&T
01.2007 - 01.2009
  • Served as product lines expert for training staff at 30 AT&T mobility stores on how to position products in stores and how to sell DSL service
  • Monitored stores’ performance and adjusted procedures to meet sales objectives
  • Developed and implemented successful sales strategies for sales team; trained and coached sales representatives for maximum effectiveness

SFU Account Manager

AT&T
01.2005 - 01.2007
  • Served as AT&T’s single point of contact for all Indiana home builders
  • Developed marketing plans; organized and executed marketing events promoting AT&T products and services
  • Worked closely with Installation and Repair to resolve service problems and escalate repair orders

Account Manager

AT&T
01.2003 - 01.2005
  • Monitored trends and analyzed portfolio sales/penetration performance across territory with the goal of increasing revenue and product growth
  • Developed marketing plans, built interdepartmental relationships, and identified proven, effective sales tactics
  • Developed customer loyalty by visiting customers and serving as their liaison to AT&T

Education

Bachelor of Arts - Communication

University of Toledo
Toledo, OH

Skills

  • Prospecting
  • Coaching & Mentoring
  • Consultative Selling
  • Relationship-building
  • Organization
  • Time Management

Awards

  • AT&T Summit Winner 3x, top 5 performers in the U.S.
  • National Leader in Television and Internet Sales, V.P. Award recipient, volume award winner

Interests

  • Team Sports
  • Gym Workouts
  • Enjoy participating in basketball for overall physical and mental well-being

Timeline

Senior Sales Executive 2 Mobility

AT&T
02.2024 - Current

Sales Executive

AT&T
07.2021 - 02.2024

Account Manager

AT&T
01.2009 - 07.2021

Regional Account Manager

AT&T
01.2007 - 01.2009

SFU Account Manager

AT&T
01.2005 - 01.2007

Account Manager

AT&T
01.2003 - 01.2005

Bachelor of Arts - Communication

University of Toledo

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CHRISTOPHER H. LAUFFER