Angelica RUIZ
Monterey,CA
Overview
7
7
years of professional experience
Work History
Manager
laS 2 FRIDAS
Monterey, CA
01.2019 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Maintained organized, up-to-date records of inventory and supplies.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
Server
cantina Luca
Carmel-by-the-Sea, CA
01.2017 - 12.2018
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Poured wine, beer and cocktails for patrons.
Education
GED -
Uvm
MexicoSkills
- Strategic Planning
- Expense Tracking
- Business Administration
- Staff Development
- Marketing
- Sales Management
- Time Management
- Problem-Solving
- Friendly, Positive Attitude
Timeline
Manager
laS 2 FRIDAS
01.2019 - 12.2023
Server
cantina Luca
01.2017 - 12.2018
GED -
Uvm
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