Angelica Sampayo-Baza
Citrus Heights,CA
Summary
Results-oriented professional with expertise in team leadership and customer service. Experienced in enhancing operational efficiency and conflict resolution. Skilled in financial management and project coordination, delivering successful outcomes through effective communication and adaptability.
Overview
6
6
years of professional experience
Work History
Bookkeeper
Hobby Lobby
Rocklin, California
10.2025 - Current
- Prepared financial statements for management review, enhancing decision-making processes.
- Maintained financial records using Verde and other accounting software.
- Monitored cash flow, preparing reports to keep management informed of financial status.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Provided documentation and reports for audits, ensuring compliance and accuracy.
- Resolved billing discrepancies with vendors or customers promptly.
- Managed inventory tracking and recorded adjustments in financial systems.
- Sorted and categorized currency using efficient methods to ensure accurate processing.
Customer Service Manager
Hobby Lobby
Rocklin, California
05.2025 - Current
- Implemented strategies to improve customer engagement and retention.
- Resolved escalated customer complaints effectively and efficiently.
- Monitored staff performance to uphold customer service standards and drive service quality.
- Coordinated interdepartmental communication to enhance customer support efficiency.
- Oversaw scheduling and staffing to maintain optimal service coverage.
- Developed training programs for new employees to enhance service skills.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Collaborated with senior management team members in designing strategies that would improve the overall quality of services offered by the organization.
- Evaluated and authenticated returns, exchanges and voids.
Department Manager
Hobby Lobby
Rocklin, California
09.2024 - Current
- Supervised daily operations and maintained store standards for product displays.
- Coordinated inventory management and assisted with stock replenishment efforts.
- Resolved customer inquiries and addressed issues to maintain satisfaction levels.
- Collaborated with management to develop promotional displays and marketing initiatives.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Handled shift overstock, restocking, and inventory control.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Child Care Provider
Sacramento, CA
07.2023 - Current
- Designed and implemented age-appropriate learning activities that promoted development while coordinating schedules and resources, showcasing adaptability and problem-solving skills.
- Supervised daily activities encompassing meal preparation and educational programs, ensuring safe and nurturing a safe and nurturing environment while demonstrating exceptional multitasking and organizational skills.
- Cultivated positive and a supportive environment for children and families, emphasizing empathy and addressing individual needs.
- Maintained effective communication with parents, ensuring concerns were addressed and fostering trust through strong interpersonal skills.
- Certified in first aid and CPR, handled emergencies with composure and efficiency, demonstrating quick decision-making and crisis management skills.
Children’s Department Administrator
The Father’s House Elk Grove
Elk Grove, CA
01.2022 - 06.2023
- Developed and implemented tailored programs and activities for children, demonstrating strong program planning, organization, and curriculum design skills.
- Managed resources, schedules, and record-keeping while leading and training team of volunteers and staff, ensuring organized operations and effective program delivery.
- Resolved conflicts, facilitated meetings, and engaged with families to cultivate supportive environment showcasing conflict resolution, public speaking, and relationship-building skills.
- Implemented administrative procedures that streamlined departmental processes and improved overall efficiency.
- Supported budget management by tracking expenditures and resource allocation.
- Monitored project timelines and budgets to ensure successful completion within established parameters.
Paid Intern
Sacramento Young Entrepreneur Program
Sacramento, CA
08.2020 - 11.2020
- Coordinated creation and distribution of aid boxes for low-income families, enhancing accessibility to essential resources.
- Collaborated with team members on community outreach and project development, driving engagement and support within the community.
- Delivered exceptional customer service through effective communication and rapport-building, showcasing interpersonal and sales skills.
Education
High School Diploma -
Inderkum High School
Sacramento05-2022
Skills
- Financial Reporting
- Financial Analysis
- Data Entry
- Operations
- Project Management
- Vendor Management
- Customer Service
- Team Leadership
- Performance Management
- Conflict Resolution
- Meeting Facilitation
- Financial reporting
Awards
- Young Entrepreneur Program, 11/01/20
- TFH Leadership College, 05/01/23
Languages
- English
- Spanish
Timeline
Bookkeeper
Hobby Lobby
10.2025 - Current
Customer Service Manager
Hobby Lobby
05.2025 - Current
Department Manager
Hobby Lobby
09.2024 - Current
Child Care Provider
07.2023 - Current
Children’s Department Administrator
The Father’s House Elk Grove
01.2022 - 06.2023
Paid Intern
Sacramento Young Entrepreneur Program
08.2020 - 11.2020
High School Diploma -
Inderkum High School