Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Sanchez

McKinney,TX

Summary

Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

Overview

30
30
years of professional experience

Work History

Medical Receptionist

Family Allergy Clinic
Garland, TX
05.2008 - 01.2025
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
  • Prepared and maintained accurate medical charts for each patient visit.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Performed data entry tasks related to billing and collections procedures.
  • Answered phones promptly and directed calls appropriately.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Ordered office supplies as needed to maintain inventory levels.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered insurance, demographics and health history into patient database.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Checked patients in and out for appointments and collected co-payments.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.

Medical Receptionist

Allergy Ear Nose & Throat Clinic Of N E Texas
McKinney, TX
01.2004 - 05.2008
  • Answered phones promptly and directed calls appropriately.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Medical Receptionist

Dr. Frank Martinez Pediatrician
Allen, Tex
09.2001 - 12.2003
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered phones promptly and directed calls appropriately.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Medical Receptionist

Dr. Adam Rodriguez
McKinney, TX
04.1995 - 09.2002
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered phones promptly and directed calls appropriately.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Straightened up waiting room to maintain neat and organized space.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Education

High School Diploma -

Mckinney High School
McKinney, TX

Skills

  • Bilingual
  • Medical charting
  • Appointment scheduling
  • Insurance verification
  • Electronic record keeping
  • Payment processing
  • HIPAA compliance
  • Customer service
  • Data entry
  • Patient intake
  • Conflict resolution
  • Communication skills
  • Patient registration
  • Electronic medical records
  • EMR / EHR
  • Record processing
  • Front desk operations
  • HIPAA guidelines
  • Medical terminology
  • Petty cash management
  • Telephone etiquette
  • Patient callbacks
  • Payment collection
  • Referral verification
  • Patient scheduling
  • Co-payment collection
  • Insurance verifications
  • Typing and filing
  • Medical records management

Timeline

Medical Receptionist

Family Allergy Clinic
05.2008 - 01.2025

Medical Receptionist

Allergy Ear Nose & Throat Clinic Of N E Texas
01.2004 - 05.2008

Medical Receptionist

Dr. Frank Martinez Pediatrician
09.2001 - 12.2003

Medical Receptionist

Dr. Adam Rodriguez
04.1995 - 09.2002

High School Diploma -

Mckinney High School

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